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Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Thu, 30th Apr 2026
WealthAi names Pratim Das as Chief Technology Officer
Customer Relationship Management

WealthAi names Pratim Das as Chief Technology Officer

The London start-up is adding senior AI expertise as wealth managers seek secure tools that fit regulated workflows without replacing core systems.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Apr 2026

Global Stories

Augmented Intelligence stories

Trademarks professionals warm to AI with human oversight
Digital Transformation

Trademarks professionals warm to AI with human oversight

A growing share of trademark teams are using AI only with human oversight, as enforcement work takes up more resources and budgets rise.

By Joseph Gabriel Lagonsin • 3 min read • Last month
AI use in life sciences focused on augmentation - for now
Data Protection

AI use in life sciences focused on augmentation - for now

AI in life sciences is boosting workflows rather than replacing scientists, as firms navigate regulation, data risks and uneven adoption across markets.

By David Shilovsky • 5 min read • Last month
Banks struggle to move AI pilots beyond test stage
Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Wed, 29th Apr 2026
Rosella raises AUD $3.7 million for AI insurance brokerage
Software-as-a-Service

Rosella raises AUD $3.7 million for AI insurance brokerage

The funding will help Rosella target smaller US businesses that insurers often serve slowly, using AI to cut brokerage admin from hours to minutes.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Oracle launches agentic AI apps across Fusion Cloud
Hybrid Cloud

Oracle launches agentic AI apps across Fusion Cloud

Oracle unveils 22 agentic AI apps for Fusion Cloud, aiming to automate core business workflows and embed decision-making into enterprise systems.

By Mark Tarre • 5 min read • Wed, 25th Mar 2026
Dext launches AI Assist bookkeeping tool in North America
Software-as-a-Service

Dext launches AI Assist bookkeeping tool in North America

Dext rolls out AI Assist in the US and Canada, promising to learn each firm's bookkeeping rules while keeping humans in full control.

By Karen Joy Bacudo • 4 min read • Wed, 25th Mar 2026
Dext launches AI Assist for accountants, bookkeepers
Software-as-a-Service

Dext launches AI Assist for accountants, bookkeepers

Dext unveils AI Assist, an embedded tool that learns firm-specific judgement to automate routine bookkeeping while keeping humans in control.

By Karen Joy Bacudo • 4 min read • Tue, 24th Mar 2026
AI is forcing leaders to rethink how teams work
Digital Transformation

AI is forcing leaders to rethink how teams work

AI is transforming work, pushing leaders to redesign global teams, roles and culture so people can shape intelligent systems, not fear them.

By Moran Goldwein • 5 min read • Sat, 7th Mar 2026
Enterprise AI agents: The rise of human-augmented operations
Manufacturing

Enterprise AI agents: The rise of human-augmented operations

Enterprise AI agents are shifting from handy copilots to semi-autonomous operators, forcing firms to redesign core systems and human roles.

By Rasangi De Silva • 6 min read • Fri, 6th Mar 2026
Addepar unveils Addison AI to power wealth insights
Data Analytics

Addepar unveils Addison AI to power wealth insights

Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.

By Karen Joy Bacudo • 3 min read • Fri, 6th Mar 2026
AI is accelerating women's impact in tech - here's what it looks like up close
DevOps

AI is accelerating women's impact in tech - here's what it looks like up close

AI is freeing women in tech from admin drudgery, giving them space to think, lead and amplify their impact across delivery and design.

By Lorraine Sinnott • 3 min read • Tue, 3rd Mar 2026

Stories from Other Regions

Augmented Intelligence stories

TP AI debt recovery matches human satisfaction in Asia
Digital Transformation

TP AI debt recovery matches human satisfaction in Asia

Banks in Asia are turning to AI collections tools as rising loan stress puts pressure on recovery rates and customer trust.

By Sofiah Nichole Salivio • 3 min read • Last month
Australia's AEC firms see regulation as AI adoption barrier
DevOps

Australia's AEC firms see regulation as AI adoption barrier

Regulatory and time pressures are slowing AI use in Australia's AEC sector, even as model-based workflows outpace the global average.

By Mark Tarre • 5 min read • Mon, 20th Apr 2026
Bank of America rolls out AI meeting system for advisers
Digital Transformation

Bank of America rolls out AI meeting system for advisers

The roll-out could free advisers up to four hours per meeting, shifting wealth management time away from administration and towards clients.

By Karen Joy Bacudo • 4 min read • Sat, 28th Mar 2026
BDO Canada unveils AI Vision 2030 to boost productivity
Data Protection

BDO Canada unveils AI Vision 2030 to boost productivity

BDO Canada launches AI Vision 2030 to embed agentic AI across its operations and client services, targeting long-standing productivity gaps.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026