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Retailers prioritise cost control over staff experience
Digital Transformation

Retailers prioritise cost control over staff experience

Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.

By Sean Mitchell • 4 min read • Yesterday
Pension reforms to drive wider AI use, Lumera says
Digital Transformation

Pension reforms to drive wider AI use, Lumera says

New reporting and data rules under the Pension Schemes Act are expected to force providers to adopt more AI and unified systems.

By Sean Mitchell • 4 min read • Yesterday
Most UK firms still at early stage of AI deployment
Unified Communications

Most UK firms still at early stage of AI deployment

Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.

By Sean Mitchell • 4 min read • Yesterday
UK outlines cyber & AI regulatory overhaul in King's Speech
Data Protection

UK outlines cyber & AI regulatory overhaul in King's Speech

Businesses face tighter reporting and new rules as ministers move to overhaul cyber security, AI oversight and digital identity regulation.

By Mark Tarre • 9 min read • Yesterday
Yodel Mobile appoints AI Innovation & ASO director
Data Analytics

Yodel Mobile appoints AI Innovation & ASO director

App marketers are under pressure to turn rising data volumes and shifting store discovery into faster, clearer client strategy.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Global Stories

Automation stories

8x8 promotes Chris Angus to Vice President Sales EMEA
Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Yesterday
Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Yesterday
LogicMonitor says trust key to safe AI observability
Digital Transformation

LogicMonitor says trust key to safe AI observability

Trust is emerging as the main hurdle as enterprises weigh AI systems that can safely act on live incidents, not just flag them.

By Mark Tarre • 4 min read • Yesterday
Australia & New Zealand brands lead APAC in agentic AI
Digital Transformation

Australia & New Zealand brands lead APAC in agentic AI

But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.

By Sean Mitchell • 4 min read • Yesterday
Ericsson study finds telecom operators lag on AI & 5G
Software-as-a-Service

Ericsson study finds telecom operators lag on AI & 5G

Most operators are still not deploying the AI and 5G tools they say will drive new revenue, according to Ericsson's global survey.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Governments eye agentic AI as security worries persist
Data Protection

Governments eye agentic AI as security worries persist

Governments are weighing agentic AI to ease staffing pressure, but most leaders want stronger security and sovereignty safeguards before scaling up.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
TCS partners with Rezolve Ai on agentic commerce AI
Digital Transformation

TCS partners with Rezolve Ai on agentic commerce AI

Retailers could soon move AI shopping tools beyond pilots as TCS and Rezolve Ai pair up to deploy agentic commerce at scale.

By Sean Mitchell • 4 min read • 2 days ago

Stories from Other Regions

Automation stories

Ishan Technologies picks Oracle for billing overhaul
Smart Cities

Ishan Technologies picks Oracle for billing overhaul

The overhaul should speed new service launches and improve billing accuracy as Ishan Technologies expands its digital infrastructure business.

By Sofiah Nichole Salivio • 3 min read • Yesterday
ZURU cuts product development to five months with AI
Manufacturing

ZURU cuts product development to five months with AI

That pace could help ZURU capture fleeting social media trends before rivals, as one product heads for USD $20 million in first-year sales.

By Sean Mitchell • 4 min read • Yesterday
Australia AI identity governance lags as risks rise
Data Protection

Australia AI identity governance lags as risks rise

Most Australian organisations are using or planning AI agents for security tasks before formal controls are in place, Semperis found.

By Mark Tarre • 4 min read • Yesterday
Australian employers raise pay for AI skills, survey finds
Human Capital Management

Australian employers raise pay for AI skills, survey finds

AI skills are pushing up salaries across Australian workplaces, with employers struggling to price talent amid fierce competition.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Budget wins praise but business warns of skills gaps
Digital Transformation

Budget wins praise but business warns of skills gaps

Business groups welcomed the Budget's productivity push, but warned small firms and agencies still lack the skills to deliver it.

By Sean Mitchell • 9 min read • 2 days ago