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Chatbots stories

Zopa launches AI Ask tool for Biscuit account users
Data Analytics

Zopa launches AI Ask tool for Biscuit account users

The feature could make everyday banking easier by letting Biscuit account holders move money, split bills and pay invoices by voice or text prompts.

By Karen Joy Bacudo • 3 min read • Last month
Gen Z shoppers embrace AI but switch brands over trust
Data Protection

Gen Z shoppers embrace AI but switch brands over trust

Retailers risk losing Gen Z buyers quickly, as 43% have switched brands over AI use despite widespread adoption of recommendations.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Chatbots stories

Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • Last week
The next eCommerce interface may not be a screen
Wearables

The next eCommerce interface may not be a screen

AI agents could soon handle shopping, payments and support in the background, forcing businesses to strengthen trust as screens fade from view.

By Bobby Joseph • 6 min read • 4 days ago
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last week
SOFTSWISS report says AI is reshaping iGaming jobs
Software-as-a-Service

SOFTSWISS report says AI is reshaping iGaming jobs

AI is forcing iGaming operators to slim teams, tighten security and face closer scrutiny as the sector becomes a test bed for digital business.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • Last week
TrendLife targets AI challenges with family-focused Kaleida
Edge Computing

TrendLife targets AI challenges with family-focused Kaleida

Parents and teachers may get more oversight of children's AI use as TrendLife rolls out Kaleida with Learning Buddy to curb answer-only shortcuts.

By David Shilovsky • 6 min read • Last week
Some AI risks more subtle than others
Digital Transformation

Some AI risks more subtle than others

Widespread use of chatbots and drafting tools may leave workers less able to verify outputs or think independently, Walsh said.

By Donovan Jackson • 3 min read • Last month
Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Last month
Bitdefender launches AI visibility & control for firms
Software-as-a-Service

Bitdefender launches AI visibility & control for firms

Security teams can now spot unsanctioned AI use across Windows estates, as Bitdefender adds risk ranking and policy controls to GravityZone.

By Mara Sugue • 4 min read • Last month
Akamai warns of blind spots in workplace agentic AI
Robotics

Akamai warns of blind spots in workplace agentic AI

More than 40% of enterprise users have installed AI browser tools, leaving security teams struggling to spot permission changes and rogue agents.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Chatbots stories

The 'AI confidence trap' many New Zealanders are caught in
Data Protection

The 'AI confidence trap' many New Zealanders are caught in

Many Kiwis are overconfident about spotting AI fakes, even as 40 percent admit sharing or considering sharing sensitive data with chatbots.

By RNZ • 4 min read • Last week
US consumers want more flexible bill payment options
Digital Transformation

US consumers want more flexible bill payment options

Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.

By Karen Joy Bacudo • 4 min read • Last month
MindBridge adds AI tools for finance & audit teams
Software-as-a-Service

MindBridge adds AI tools for finance & audit teams

The update aims to cut setup complexity and keep finance teams and auditors in control as AI takes on more oversight work.

By Karen Joy Bacudo • 4 min read • Last month
US consumers demand flexible bill payments as strain grows
Fintech

US consumers demand flexible bill payments as strain grows

More than three in five bill payers want control over payment timing, as 59% lack enough savings to cover a USD $1,000 emergency.

By Karen Joy Bacudo • 4 min read • Last month
New Zealanders fall into AI confidence trap, Avast says
Data Protection

New Zealanders fall into AI confidence trap, Avast says

Many New Zealanders are sharing sensitive data with chatbots despite fearing AI fakes, leaving them exposed to scams and data leaks.

By Joseph Gabriel Lagonsin • 4 min read • Last week