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Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Anthropic acquires Stainless to boost Claude integrations
Software-as-a-Service

Anthropic acquires Stainless to boost Claude integrations

The deal gives Anthropic direct control over tooling used by many developers, as Stainless winds down its hosted products and SDK generator.

By Mark Tarre • 4 min read • Last week
Zoom expands AI access to meeting data in third-party tools
Unified Communications

Zoom expands AI access to meeting data in third-party tools

Workers can now pull Zoom meeting notes and transcripts into ChatGPT, Claude and Codex, reducing the need to hunt across systems.

By Mark Tarre • 4 min read • Last week
Concentric AI adds Claude compliance auditing integration
Data Protection

Concentric AI adds Claude compliance auditing integration

Companies using Claude can now log prompts, responses and attachments for compliance, easing oversight of sensitive data shared by staff.

By Joseph Gabriel Lagonsin • 3 min read • Last week
PayPal & Anthropic launch AI course for small firms
Digital Transformation

PayPal & Anthropic launch AI course for small firms

Smaller firms could gain a route into AI as the free course tackles training gaps, with 73% saying they lack the tools to adopt it.

By Karen Joy Bacudo • 4 min read • Last week
Keycard launches access platform for multi-agent apps
Software-as-a-Service

Keycard launches access platform for multi-agent apps

It aims to curb over-privileged AI systems by giving each agent its own identity and limiting access to specific tasks and sessions.

By Sofiah Nichole Salivio • 4 min read • This month
iManage launches MCP Server to link content with AI
Software-as-a-Service

iManage launches MCP Server to link content with AI

The new server could cut integration work for firms using several AI tools, while keeping sensitive documents governed inside iManage.

By Sofiah Nichole Salivio • 4 min read • This month
Responsive links ChatGPT & Copilot to approved content
Customer Experience

Responsive links ChatGPT & Copilot to approved content

The move lets sales teams answer customers faster in AI tools while keeping responses tied to vetted company content and audit trails.

By Joseph Gabriel Lagonsin • 3 min read • This month
Boomi adds governance tools for enterprise AI agents
Data Protection

Boomi adds governance tools for enterprise AI agents

Businesses using multiple AI systems will get tighter controls as Boomi adds policy enforcement, monitoring and workflow orchestration tools.

By Joseph Gabriel Lagonsin • 5 min read • This month
Xero rolls out Anthropic integration to all subscribers
Data Protection

Xero rolls out Anthropic integration to all subscribers

Small businesses can now query live Xero data in Claude as the accounting group widens its AI push to 4.5 million subscribers.

By Joseph Gabriel Lagonsin • 4 min read • This month
Thomson Reuters connects Claude to CoCounsel Legal AI
Data Protection

Thomson Reuters connects Claude to CoCounsel Legal AI

Legal teams could gain faster drafting with verified citations as Thomson Reuters ties Anthropic's Claude into CoCounsel Legal.

By Joseph Gabriel Lagonsin • 4 min read • This month
Xero launches live Claude integration for customers
Data Protection

Xero launches live Claude integration for customers

Small businesses can now ask Claude for live cash and invoice data from Xero without leaving their accounting records.

By Joseph Gabriel Lagonsin • 4 min read • This month
SAP launches Business AI Platform & Autonomous Suite
Digital Transformation

SAP launches Business AI Platform & Autonomous Suite

The move could speed finance closes and ERP migrations for customers as SAP ties more than 50 assistants to business data and controls.

By Sofiah Nichole Salivio • 5 min read • This month
Smudge warns AI chatbots flatter users, not tell truth
Customer Experience

Smudge warns AI chatbots flatter users, not tell truth

Users risk mistaking agreeable chatbot replies for understanding, as Smudge says commercial AI rewards flattery over accuracy.

By Sofiah Nichole Salivio • 4 min read • This month
Dun & Bradstreet partners Anthropic on compliance AI
Digital Transformation

Dun & Bradstreet partners Anthropic on compliance AI

The deal could speed up onboarding for banks and other regulated firms by automating identity checks while keeping an audit trail inside Claude.

By Mark Tarre • 4 min read • This month

Stories from Other Regions

Claude stories

Responsive tops USD $1 trillion in business opportunities
Digital Transformation

Responsive tops USD $1 trillion in business opportunities

More buyers are using AI to scrutinise vendors, as the software firm says faster responses now affect revenue and win rates.

By Mark Tarre • 4 min read • This month
Intersection opens OOH ad network to AI booking tools
Digital Signage

Intersection opens OOH ad network to AI booking tools

Brands can now book digital billboards in minutes, as Intersection lets agencies plan and reserve campaigns through ChatGPT and Claude.

By Sean Mitchell • 3 min read • This month