Cloud Communications Stories

UK Stories

Cloud Communications stories

Most UK firms still at early stage of AI deployment

Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.

By Sean Mitchell • 4 min read • Yesterday

Unified Communications

Control, agility, long-term value: The 4 non-negotiables for cloud communications

Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.

By Sam Winterbotton • 5 min read • Yesterday

Unified Communications

NUWAVE adds Tollring analytics to unified communications

Businesses using cloud communications will gain clearer usage and performance data as NUWAVE embeds Tollring's Analytics 365 into partner-delivered services.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Last month

Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month

Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Platform-led buying is squeezing telcos, forcing providers to adapt to sovereignty rules and global licensing hurdles to keep growth on track.

By Mike Mills • 4 min read • Last month

Customer Relationship Management

Migration strain exposes partner capacity challenges

Partners face mounting strain as PSTN migration collides with day-to-day demand, threatening customer service and new business growth.

By Will Morey • 4 min read • Last month

Global Stories

Cloud Communications stories

Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Yesterday

Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Yesterday

Network Infrastructure

Telesmart appoints Carl Roberts as chairman for growth

The move bolsters Telesmart's push into overseas communications markets as number governance grows more complex for carriers and CPaaS providers.

By Mark Tarre • 4 min read • Yesterday

Unified Communications

BT International launches UC Edge for multinationals

Multinationals grappling with fragmented voice systems get a single global layer that cuts manual routing and eases platform switching.

By Mark Tarre • 3 min read • Yesterday

Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Unified Communications

Gamma targets Philippines BPO market with local licence

Partners can now tap Philippines BPO demand through Gamma’s local licence, after the company set up in-country infrastructure to meet regulatory rules.

By Sean Mitchell • 4 min read • Last week