Consumer rights stories

Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.

UK households face GBP £6.85 billion a year in higher bills from April, though millions can cut costs by switching mobile and broadband deals.

Gen Z in the UK face the steepest surge in online scam attempts as AI-powered fraud grows more convincing and younger shoppers stay less wary.

New BS ISO 21800 standard aims to cut fine print and make online contracts clearer for consumers across booming UK digital markets.

Millions face UK telecoms bill hikes from March, as Uswitch warns households to switch now or pay an extra GBP £126 million a month.

Women hit by UK fraud report deeper anxiety and money woes than men, with younger women facing the harshest ongoing fallout.

UK telecoms charter faces scrutiny as April bill hikes loom, with Ofcom complaints and consumer groups questioning value and service.

The FCA will bring buy now, pay later under tougher UK rules from July 2026, forcing stricter checks and clearer protections for borrowers.

Cybersecurity leaders warn boards must treat data privacy as a strategic imperative as AI drives explosive growth in personal data use.

Facewatch says UK retailers' facial recognition alerts more than doubled to over 500,000 in 2025 amid rising theft and abuse in stores.

New UK platform FOLO-UP uses AI to flag unsafe products on major online marketplaces, pressuring retailers to pull dangerous listings.

The CMA is probing eight travel firms over online pricing practices amid new powers to fine misleading pricing tactics up to 10% of global turnover.

Storyblok partners with OtterlyAI to help brands enhance visibility on AI-driven search engines amid shifting consumer search habits.

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.

As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.

A new study reveals 77% of UK consumers are unaware that part-copper broadband can be marketed as 'fibre', prompting calls for clearer regulations.