Conversational AI stories

Amazon Web Services launches Amazon S3 Vectors with 40x more scale, faster queries, and up to 90% cost savings for vast AI vector data storage.

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

AI red teaming blends security tactics with safety goals to prevent exploits in chatbots, defending users from harm beyond classic cyber threats.

Procurement teams face rising risks and data overload; agentic AI, like Agent Bob, offers instant intelligence beyond static dashboards to boost strategic decisions.

Omada has been named a Leader and Emerging Innovator in QKS Group’s SPARK Matrix for Identity Governance and Administration, praised for its AI-driven platform.

ThoughtSpot has unveiled StartupSpot, a programme offering early-stage firms AI analytics integration for USD $12,999 per year, aiding data-driven product features.

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

RobobAI launches Agent Bob, an AI tool transforming procurement by delivering instant strategic insights via natural language interaction with spend data.

Cro Metrics launches Ask Iris, an AI chat tool on Iris platform, enabling easy, secure access to experimental data via natural language queries.

By 2026, Generative Engine Optimization will transform digital visibility, demanding brands prioritise clear, consistent narratives for AI-generated answers over traditional SEO.

Commvault CEO Sanjay Mirchandani used his SHIFT keynote in New York to argue that enterprises must prepare for a new era of AI-driven resilience.

Oracle launches an AI assistant in its Analytics Cloud, enabling users to query data in natural language and gain insights without complex tools.

Progress Software unveils Agentic RAG for Sitefinity, enabling AI-driven dynamic web content tailored to each visitor's context and intent.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Ticketek Entertainment Group and Google Cloud have launched Stella, an AI assistant enhancing live event discovery and personalising fan experiences.

Progress Software launches Agentic RAG for Sitefinity, an AI-driven tool for real-time, personalised content delivery with compliance controls, now in early access.

EMEA firms are rapidly deploying conversational AI, investing heavily to boost customer loyalty and trust despite legacy infrastructure challenges.

Semantic Firewall cuts AI compute costs by up to 88% and enhances user safety by managing language before it reaches large models, aiding partners globally.

Progress Software launches Agentic RAG for Sitefinity, an AI tool enabling real-time, personalised web content tailored to user prompts and queries.

Insight has launched Insight AI, a new service suite to help EMEA organisations fast-track adoption and overcome barriers in artificial intelligence projects.