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Conversational AI Stories - Page 16

UK Stories

Conversational AI stories

Alayic appoints Planet Zeus to spearhead AI voice PR
Unified Communications

Alayic appoints Planet Zeus to spearhead AI voice PR

AI voice start-up Alayic hires North West agency Planet Zeus to lead PR and social push for launch of its automated call-handling platform.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 9th Jan 2026
Willow & BNP Paribas bring AI to European buildings
Data Analytics

Willow & BNP Paribas bring AI to European buildings

Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.

By Sean Mitchell • 5 min read • Thu, 8th Jan 2026

Global Stories

Conversational AI stories

Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Talkdesk unveils new AI tools for retail & consumer goods
Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Squirro adds LTS AI update for regulated enterprises
Document Management

Squirro adds LTS AI update for regulated enterprises

Squirro rolls out long-term support AI update aimed at frictionless, governed generative workflows in tightly regulated enterprises.

By Kaleah Salmon • 4 min read • Mon, 12th Jan 2026
Klaviyo boosts EMEA growth, names Europe-based Co-CEO
Software-as-a-Service

Klaviyo boosts EMEA growth, names Europe-based Co-CEO

Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.

By Mark Tarre • 4 min read • Mon, 12th Jan 2026
Pendo unveils Agent Analytics to optimise AI agents
Software-as-a-Service

Pendo unveils Agent Analytics to optimise AI agents

Pendo rolls out Agent Analytics to help companies track AI agents in real workflows, spot friction points and turn usage data into improvements.

By Sofiah Nichole Salivio • 3 min read • Mon, 12th Jan 2026
Brands shift to centralised platforms as channels grow
Digital Transformation

Brands shift to centralised platforms as channels grow

Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.

By Shannon Williams • 4 min read • Sat, 10th Jan 2026
Agentic AI poised to transform cyber defence & search
Digital Transformation

Agentic AI poised to transform cyber defence & search

Agentic AI is set to move from hype to frontline tool by 2026, autonomously steering cyber defence workflows and search-led marketing.

By Shannon Williams • 5 min read • Sat, 10th Jan 2026
Rithum & Stripe partner to power AI agent commerce
Digital Transformation

Rithum & Stripe partner to power AI agent commerce

Rithum links its commerce platform to Stripe's Agentic Commerce Suite, enabling AI agents to handle product discovery and payments end-to-end.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 9th Jan 2026
Simwood links WhatsApp voice with global carrier tools
Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Huwise unveils Huwy AI agent for corporate data search
Data Analytics

Huwise unveils Huwy AI agent for corporate data search

Huwise launches Huwy, an AI chat agent embedded in its data marketplace to help non-experts search, explore and use corporate data.

By Sofiah Nichole Salivio • 5 min read • Wed, 7th Jan 2026
LG unveils CLOiD robot at heart of new AI strategy
DataCentre infrastructure

LG unveils CLOiD robot at heart of new AI strategy

LG has unveiled its CLOiD home robot as the centrepiece of a sweeping AI strategy linking homes, cars and commercial systems.

By Karen Joy Bacudo • 5 min read • Tue, 6th Jan 2026
Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
Samsung unveils unified AI vision across home & TV
Gaming

Samsung unveils unified AI vision across home & TV

Samsung sets out unified AI vision at CES, turning TVs, appliances and health services into connected 'companions' in daily life.

By Joseph Gabriel Lagonsin • 6 min read • Tue, 6th Jan 2026

Stories from Other Regions

Conversational AI stories

OpenAI backs California ballot bid on youth AI safety
Data Protection

OpenAI backs California ballot bid on youth AI safety

OpenAI backs a new California ballot measure with child-safety group Common Sense Media to impose strict rules on youth use of AI chatbots.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
Dabur Odomos taps contextual ads to lift video views
YouTube

Dabur Odomos taps contextual ads to lift video views

Dabur Odomos' monsoon health push hits 86.95% video completion using Silverpush contextual ads across YouTube and connected TV.

By Karen Joy Bacudo • 3 min read • Mon, 12th Jan 2026