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UK consumers screen calls amid contact centre trust gap
Data Protection

UK consumers screen calls amid contact centre trust gap

Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 19th May 2026
UK data privacy complaints rise in finance & health
Data Protection

UK data privacy complaints rise in finance & health

Complaints over data handling are mounting across UK finance and health, with the ICO seeing the sharpest rise in retail and manufacturing too.

By Catherine Knowles • 3 min read • Wed, 22nd Apr 2026
UK data privacy complaints rise in finance & health
Data Protection

UK data privacy complaints rise in finance & health

Higher complaint volumes are adding regulatory and reputational pressure on UK firms handling sensitive customer data, especially in finance and health.

By Sofiah Nichole Salivio • 3 min read • Thu, 9th Apr 2026
Cloover raises USD $1.222bn to boost home clean energy
Software-as-a-Service

Cloover raises USD $1.222bn to boost home clean energy

Berlin's Cloover secures USD $1.222bn to scale AI-powered financing for home solar, batteries and heat pumps across Europe.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
Griffin processes GBP £3 billion as revenue surges
Disaster Recovery

Griffin processes GBP £3 billion as revenue surges

UK bank Griffin posts fivefold revenue surge as it processes GBP £3 billion in payments and signs more than 50 platform customers.

By Kaleah Salmon • 3 min read • Mon, 12th Jan 2026
UK credit card balances hit record high as payment rates decline
Financial institutions

UK credit card balances hit record high as payment rates decline

UK credit card balances hit a record GBP £1,915 in August 2025 as payment rates decline and financial stress grows among cardholders, reports FICO.

By Jed Nykolle Harme • 4 min read • Wed, 15th Oct 2025
UK consumers & SMBs seek smarter, flexible payment solutions
Crypto

UK consumers & SMBs seek smarter, flexible payment solutions

UK consumers and SMBs increasingly seek flexible, AI-powered payment solutions that offer personalised convenience and support cash flow amid funding challenges.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025

Global Stories

Credit stories

Backbase launches AI-native banking OS to unify frontline
Software-as-a-Service

Backbase launches AI-native banking OS to unify frontline

Banks could use the new platform to cut frontline bottlenecks, as Backbase says 80% of such work happens in disconnected system gaps.

By Karen Joy Bacudo • 3 min read • Thu, 23rd Apr 2026
Australians trade down to smaller treats, Experian says
Gaming

Australians trade down to smaller treats, Experian says

Cost-of-living pressure is pushing households towards cheaper indulgences, with personal care, digital goods and travel holding up best.

By Karen Joy Bacudo • 3 min read • Tue, 21st Apr 2026
InDebted launches API for AI collections compliance
Software-as-a-Service

InDebted launches API for AI collections compliance

Financial firms face tighter scrutiny as the API checks AI debt-collection messages in real time and flags vulnerable customers.

By Karen Joy Bacudo • 3 min read • Thu, 26th Mar 2026
LemFi secures AUSTRAC approval to launch in Australia
Fintech

LemFi secures AUSTRAC approval to launch in Australia

LemFi wins AUSTRAC approval to launch remittances in Australia, targeting a USD $38.2 billion outbound market serving migrant communities.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
UK finance jobs surge, led by tech & fintech roles
Digital Transformation

UK finance jobs surge, led by tech & fintech roles

UK finance jobs jumped 13% in 2025 as tech and fintech hiring surged, with London tightening its grip and banking still leading the field.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026

Stories from Other Regions

Credit stories

Three ways Australian banks can reinvent SME banking
Software-as-a-Service

Three ways Australian banks can reinvent SME banking

As SMEs demand faster lending and integrated tools, banks risk losing ground unless they cut red tape and modernise their platforms.

By Andrew Groth Infosys ANZ and Theo Albers Infosys Finacle ANZ • 4 min read • Last month
A smarter way to fund your next RV without the stress
Opinion

A smarter way to fund your next RV without the stress

Flexible finance can ease the upfront burden for Sydney buyers, making RV ownership more manageable while protecting long term budgets.

By Dominic Vivarini • 5 min read • Wed, 6th May 2026
Revolut hits 1m Aussie users, plans AUD $400m push
Disaster Recovery

Revolut hits 1m Aussie users, plans AUD $400m push

Revolut passes 1m Australian customers and vows nearly AUD $400m investment, stepping up its challenge to local digital banking rivals.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Grab uses FICO data platform to widen SEA credit access
Data Protection

Grab uses FICO data platform to widen SEA credit access

Grab Finance taps FICO data tech to automate credit checks across six Southeast Asian markets and boost eligibility by nearly 50%.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026
FinTech Australia opens entries for 2026 Finnie Awards
Crypto

FinTech Australia opens entries for 2026 Finnie Awards

FinTech Australia opens entries for the 2026 Finnie Awards, marking the programme's tenth year with revamped categories and a new Sydney venue.

By Mark Tarre • 4 min read • Mon, 19th Jan 2026