Customer Centricity stories
SAP finds UK brands overestimate customer experience
Last month
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crm
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digital transformation
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cx
SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.
Yaspa names Cameron Flood Head of Product for UK Europe
Last month
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fintech
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martech
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cdp
Yaspa hires former Shieldpay executive Cameron Flood as Head of Product for UK and Europe to drive expansion in payments and data services.
Amperity hires Bridget Perry as Chief Marketing Officer
Last month
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Humanising technology: Why empathy is one of tech's most important leadership skills
Last month
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digital transformation
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iwd
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opinion
As innovation accelerates, tech leaders say empathy and human insight now rival engineering prowess in driving meaningful impact.
Why diverse SaaS leadership must be a board priority
Last month
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digital transformation
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risk & compliance
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erp
Homogeneous leadership in SaaS is more than a cultural concern; it is a strategic risk that stifles innovation, resilience and commercial performance.
All you need is intention: Creating purpose in product management
Last month
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digital transformation
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partner programmes
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ai
As AI reshapes work, product managers must lead with human intention, turning clear purpose into products that truly serve people.
How insurance providers are making their customer data AI ready
Fri, 27th Feb 2026
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data analytics
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digital transformation
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cx
Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.
Zoho marks 30 years as paying customer base tops 1m
Thu, 19th Feb 2026
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saas
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crm
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digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
Siemens' Nanjing plant named WEF Global Lighthouse
Fri, 16th Jan 2026
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digital transformation
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iot
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iiot
Siemens' “digital-native” Nanjing plant joins the World Economic Forum's Global Lighthouse Network for AI-driven productivity gains.
Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Tue, 6th May 2025
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uc
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.
NormCyber wins Cyber Security Company of the Year in 2024
Sat, 23rd Nov 2024
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data protection
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cx
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martech
NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.
Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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cx
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martech
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partner programmes
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
Paymentology appoints new Global Head of Marketing
Wed, 1st Feb 2023
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fintech
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payment technologies
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customer centricity
Paymentology appoints Nadia Benaissa as Global Head of Marketing, bringing 20 years of fintech marketing experience to spearhead global expansion.