Customer Journey stories - Page 3
Victoria's Secret partners with Google Cloud to boost retail with AI
Tue, 16th Jan 2024
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public cloud
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cx
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martech
Victoria's Secret and Co. has announced a multi-year strategic partnership with Google Cloud, utilising AI technologies to enhance its online customer experience and accelerate core business functions.
Case Study: How Sportsbet revolutionised fraud prevention with Accertify
Fri, 15th Dec 2023
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cx
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martech
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online fraud
Sportsbet reduced fraud loss by over 80% and decreased chargebacks over 82% by collaborating with Accertify, revolutionising fraud prevention in the online wagering industry.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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uc
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data analytics
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cx
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Indian banks embrace FICO Platform for business growth
Mon, 11th Dec 2023
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data analytics
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fintech
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cx
Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.
FICO launches advanced analytics platform for banking in India
Wed, 6th Dec 2023
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cx
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martech
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cloud services
Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.
Provenir & Trustfull team up for global risk decisioning enhancement
Wed, 29th Nov 2023
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cx
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martech
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user interface
Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.
Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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cx
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martech
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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uc
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
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uc
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cx
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martech
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Mon, 23rd Oct 2023
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cx
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martech
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advertising
Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.
Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
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cx
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martech
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partner programmes
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
Why open banking is leading the way in payment authorisation rates
Mon, 16th Oct 2023
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cryptocurrency
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fintech
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cx
By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.
Bazaarvoice acquires AI driven marketing platform Affable.ai
Wed, 11th Oct 2023
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cx
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martech
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management
Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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data analytics
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cx
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martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Vudoo partners with UTS to develop an AI recommendation engine
Wed, 13th Sep 2023
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saas
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cx
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martech
The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.
The power behind personalised customer journeys
Mon, 4th Sep 2023
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data analytics
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cx
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martech
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
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How unified observability transforms user experiences and business performance
Mon, 4th Sep 2023
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datacentre infrastructure
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cx
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martech
Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
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cx
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martech
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ai
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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martech
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.