Customer Satisfaction stories - Page 19

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.

OutSystems unveils major update with introduction of OutSystems Data Fabric and Event-Driven Architecture feature in its Developer Cloud to boost data-powered app creation and IT transformation.

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

Solo.io unveils Gloo Network for Cilium, a cloud-native application networking solution easing corporate adoption and tightening the integration of Cilium technology.

Wonder Group, a prominent party goods designer and distributor, teams up with Delivery Experience platform, Sorted, to streamline global shipping operations and heighten customer experience.

Celonis appoints Rupal Karia, celebrated business leader with over 20 years' experience, to drive UK and Ireland expansion and spur digital transformation with their process knowledge and AI expertise.

Despite 69% of retailers in the United Kingdom planning AI integration in the next two years, only 27% are currently utilising it.

Stereotypes hamper women's progress in tech, with only 24% reaching leadership roles in 2023. Collaboration and mentorship are essential to fostering diversity, driving innovation, and breaking barriers.

Leading security solutions provider, LogRhythm, welcomes seasoned professional Joanne Wong as its Interim Chief Marketing Officer, bolstering its commitment to diversity and gender equality.

New research exposes the struggle of over 90% of businesses to incorporate artificial intelligence into their tech stacks due to integration challenges and strategic disconcord.

DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.

Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.

Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.

Infinigate has been named the Riverbed Global Distributor of the Year 2024, recognising its successful partnership and performance.

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

Hexaware, a global IT services leader, earns key rankings in the 2023/2024 Whitelane Research IT Sourcing Study for Europe, emphasising their vigorous commitment to customer satisfaction and excellence.

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.