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Customer Satisfaction stories - Page 6
Signifyd launches Intelligent Returns to help UK retailers curb costly returns
Tue, 16th Sep 2025
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cx
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martech
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risk & compliance
Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.
Pure Storage named Leader in 2025 Gartner Magic Quadrant again
Tue, 9th Sep 2025
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storage
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data protection
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hybrid cloud
Pure Storage has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms for the twelfth year running.
Virgin Atlantic sees 11% rise in online check-in at Heathrow
Mon, 8th Sep 2025
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smart cities
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cx
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martech
Virgin Atlantic's partnership with Infobip has boosted online check-in at Heathrow by 11% using automated WhatsApp messaging to streamline passenger experience.
Prommt, Payit teams up to boost open banking payments in UK
Fri, 15th Aug 2025
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fintech
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cx
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martech
Prommt partners with Payit by NatWest to enhance open banking payments, offering UK businesses instant, secure transactions and improved customer experience.
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Aspire revenue climbs 28% to GBP £50.9m on tech investments
Wed, 13th Aug 2025
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private cloud
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network infrastructure
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cybersecurity
Aspire Technology Solutions saw revenue rise 28% to GBP £50.9m in 2025, driven by tech investments, regional expansions, and strong customer service focus.
Siemens named PLM leader for discrete manufacturing by Forrester
Fri, 8th Aug 2025
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manufacturing
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productivity
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leadership
Siemens is named a leader in Product Lifecycle Management for discrete manufacturing by Forrester, with Teamcenter software praised as a customer favourite.
Omnissa expands leadership team to drive partner led growth
Fri, 8th Aug 2025
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cx
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martech
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partner programmes
Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.
Amplitude named leader in digital analytics by Forrester report
Thu, 7th Aug 2025
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data analytics
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cx
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martech
Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.
Vertu Motors boosts efficiency with LogicMonitor for IT overhaul
Wed, 30th Jul 2025
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digital transformation
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cartech
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bmw
Vertu Motors enhances IT efficiency and customer service across 198 UK dealerships with LogicMonitor's AI-powered platform for unified hybrid infrastructure monitoring.
UK public sector hotlines surpass banks for caller frustration
Fri, 25th Jul 2025
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uc
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cx
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martech
UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.
Chargebacks911 report reveals USD $170 billion hit from fraud
Wed, 16th Jul 2025
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martech
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commerce systems
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bnpl
Chargebacks911 reveals merchants lose over USD $170 billion annually to chargeback fraud, driven by consumer convenience and rising dispute misuse in digital payments.
Prime Day returns surge poses major challenge for UK retailers
Fri, 11th Jul 2025
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cx
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martech
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digital entertainment
Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.
Aryaka wins global SASE award & G2 leader for customer focus
Thu, 10th Jul 2025
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firewalls
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network infrastructure
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digital transformation
Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.
Scaling smart: why scheduling should be at the heart of your growth strategy
Thu, 10th Jul 2025
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data analytics
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cx
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martech
UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.
Matt Wilson joins Sitka as Chief Revenue Officer to drive growth
Tue, 8th Jul 2025
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crm
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partner programmes
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commercial strategy
Matt Wilson joins Sitka as Chief Revenue Officer to lead growth, enhancing their real-time attendee insight platform in the live events sector.
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Fri, 4th Jul 2025
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uc
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digital transformation
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cx
NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
TeamViewer launches AI-powered tools to boost IT support speed
Thu, 3rd Jul 2025
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digital transformation
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ai
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ar, vr & metaverse
TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.
AI maturity in product data management boosts revenue & trust
Thu, 3rd Jul 2025
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martech
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commerce systems
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partner programmes
A study shows 97% of firms have moved beyond AI pilots in product data management, boosting revenue and increasing customer trust in digital commerce.
ASOS expands use of Celonis to optimise supply chain operations
Tue, 24th Jun 2025
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digital transformation
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cx
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martech
ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.