SecurityBrief UK - Technology news for CISOs & cybersecurity decision-makers
United Kingdom

Guides

#
cloud security
#
cybersecurity
#
endpoint protection
#
firewalls
#
ransomware

Search

Customer service stories - Page 4

Modern contact centre secure digital payments cloud comms scene

8x8 extends Secure Pay for global digital payments

Last month
#
customer service
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
Uk suburban delivery courier handing parcel terraced houses scene

UK retailers target delivery fixes to lift loyalty

Last month
#
customer service
UK retailers are racing to fix parcel delivery failures as squeezed shoppers demand smoother service and loyalty becomes harder to win.
Taiwan boardroom ai risk worldmap cyber data sovereignty scene

Trend Micro warns firms on hidden risks of AI models

Last month
#
customer service
Trend Micro warns firms that unmanaged use of AI models could trigger major legal, financial and reputational risks worldwide.
Uk online shopping returns warehouse conveyor chat support illustration

Infobip backs RCS, WhatsApp to cut UK returns costs

Last month
#
customer service
Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.
Uk telecom operations room ai voice messaging cloud connectivity

Simwood debuts on-net AI agents for carriers, MSPs

Last month
#
customer service
Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.
It manager ai voice agent monitoring automated cloud workflows

ServiceNow deepens OpenAI deal to power voice, agents

Last month
#
customer service
ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.
Uk council office ai dashboard staff coins documents savings

ICS.AI unveils public sector AI model, promises guaranteed savings

Last month
#
customer service
ICS.AI launches UK public sector AI model promising guaranteed savings, citing Derby City Council’s projected GBP £12 million benefit.
Pic caption l r l r neil bayliss michelle loveland jake barwell craig potts of hubtel it

Hubtel IT grows team to drive AI & cyber security push

Last month
#
customer service
Hubtel IT boosts staff by 25% and targets GBP £2.5m turnover as it ramps up AI and cyber security services for UK small businesses.
Modern us call center ai automation ops room data screens

ServiceNow deepens OpenAI pact to power voice-first AI

Last month
#
customer service
ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.
Canadian office server room onprem to cloud migration savings

Spence Software halves IT costs with 11:11 cloud move

Last month
#
customer service
Spence Software shifts its S2Web SaaS platform to 11:11 Systems’ cloud, slashing IT spending by 50% and boosting performance and control.
Jack r. mp visit 2

Jack Rankin MP sees AI reshape customer service jobs

Last month
#
customer service
Jack Rankin hails ArvatoConnect’s AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.
Flydubai airbus a321neo rendering 1

flydubai taps Amperity to drive data-led retail shift

Last month
#
customer service
flydubai partners with Amperity to unify passenger data and accelerate a shift to modern, Offer-Order-based airline retailing.
Gareth headshot

eDesk appoints Gareth Cummings as CEO to drive AI push

Last month
#
customer service
eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an ‘AI-first’ expansion drive across EMEA and North America.
Untitled design 47

Kick ICT names Steven Brown as new Chief Executive Officer

Last month
#
customer service
Kick ICT has appointed Steven Brown as chief executive, succeeding retiring founder Tom O’Hara as the group targets its next growth phase.
European bank office automation desks fading staff reduction ai glow

European banks see AI cutting jobs mainly via attrition

Last month
#
customer service
European banks expect AI to shrink staff only slightly, with most projected job losses coming through routine attrition, not mass cuts.
Elyos ai jan 2026 10

Elyos AI raises USD $13m to scale trade service agents

Last month
#
customer service
Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.
Nz office team reviewing ai strategy charts government backed planning

NZ launches AI advisory pilot for small businesses

Last month
#
customer service
New Zealand launches an AI advisory pilot, offering up to NZD $15,000 co-funding to help small firms plan and safely adopt AI tools.
Uk smartphone sim scan security shield anti fraud illegal devices

Hayo boosts mobile registry to combat SIM swap fraud

Last month
#
customer service
Hayo upgrades its National Mobile Registry with real-time tools to detect SIM swap fraud, stolen phones and illegal devices on networks.
Corporate awards stage crystal trophy ai geometric design applause

Rimini Street honoured for agentic AI & client success

Last month
#
customer service
Rimini Street secures multiple awards for agentic AI, customer service and leadership, as Hitachi Vantara client also earns industry honour.
Australian online florist melbourne eco packaging happy customers

LVLY shortlisted for three Inside Retail awards 2026

Last month
#
customer service
Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.