Customer Success stories

CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.

POWWR appoints Martin Eade as Chief Operating Officer to oversee operations, with Customer Success and Broker & Compliance now under one executive.

Webtrends Optimize taps Samantha Bessant to lead customer success as British software firm scales client operations after record growth.

CloudClevr eyes fresh UK deals after completing integration, as strengthened recurring revenue and a new leadership push set up FY27 expansion.

Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.

Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.

Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.

New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.

CirrusHQ hires Matt Smith to drive UK sales growth as the AWS consultancy targets customers seeking stronger cloud security and resilience.

Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

AI-native EU startups are shrinking dev teams and hiring seasoned engineers as AI generates most new code, Notion Capital research shows.

Swiss robotics firm ANYbotics appoints veteran industrial tech executive Thierry Obédé as Chief Revenue Officer to drive global growth.

Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.

Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

SonicWall earns a 5-Star rating in the 2026 CRN Partner Program Guide, spotlighting its focus on partner success and security outcomes.

Women tech leaders say firms must move beyond mentoring to sponsorship, trust and reciprocity to keep women in the industry and drive growth.

From Michelin kitchens to SaaS boardrooms, one woman shows how resilience and empathy can forge an unconventional route into tech.