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Customer Support stories
VAST Data unveils Foundation Stacks for NVIDIA AI OS
Today
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hybrid cloud
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aiops
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open source
VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.
OpenAI drops ChatGPT checkout to pursue agent vision
Today
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commerce systems
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supply chain
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risk & compliance
OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.
AI investment surges as firms lag on omnichannel CX
Yesterday
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uc
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digital transformation
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cx
AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last week
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
SonicWall revamps partner programme & appoints CRO
Last week
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firewalls
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network security
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partner programmes
SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.
Sinch unveils Voice Relay to power AI-driven calls
Last week
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uc
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digital transformation
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cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
Zendesk to acquire Forethought in agentic AI expansion
Last week
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Gamma urges diagnosis-led rethink of customer experience
Last week
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edutech
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uc
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cx
Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.
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AI ambition outpaces readiness for smaller businesses
Last week
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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Zapier data shows AI is now infrastructure for leads
Last week
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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
Zendesk to buy Forethought in agentic AI expansion drive
Last week
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
Google debuts Gemini Embedding 2 multimodal AI model
Last week
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digital transformation
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physical security
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data privacy
Google has launched Gemini Embedding 2, a multimodal AI model that unifies search and analysis across text, images, video, audio and documents.
SIOS wins triple honours for leadership & support teams
Last week
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dr
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devops
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hybrid cloud
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
RingCentral unveils AIR Pro no-code AI contact agents
Last week
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uc
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data analytics
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digital transformation
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
IMP Software launches MAT-first unified finance platform
Last week
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saas
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digital transformation
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financial systems
IMP Software has unveiled IMP Finance, a MAT-first unified platform aiming to streamline budgeting, purchasing, workforce planning and finance.
Whatfix boosts Mirror with AI roleplay training tools
Last week
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uc
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digital transformation
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cx
Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.
Salesforce unveils Agentforce AI-powered contact centre
Last week
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Quiq hires Jen Grant as CMO to drive scaled AI agents
Last week
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uc
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digital transformation
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cx
Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.
Dify raises USD $30m to scale open-source AI workflows
Last week
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partner programmes
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rpa
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risk & compliance
Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.
How phone verification keeps customer data accurate
Last week
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digital transformation
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mfa
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cx
Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.