Digital Channels Stories

UK Stories

Digital Channels stories

The new architecture of money: Stablecoins, AI and Europe's payments future

Faster transfers are exposing a gap in Europe's payments systems, where firms still struggle to link money movement with data, controls and accountability.

By Murthy Maddali • 5 min read • Last week

Digital Transformation

Housing digital services face trust gap, Granicus warns

Nearly half of UK citizens distrust AI in public housing services, despite workers reporting strong confidence in accessibility and delivery by 2028.

By Sean Mitchell • 4 min read • Last month

Customer Relationship Management

Retailers lag on core system integration, survey finds

Fragmented systems are squeezing margins and slowing decisions for most direct-to-consumer brands, according to a survey of retail leaders.

By Sean Mitchell • 4 min read • Last month

Global Stories

Digital Channels stories

Artificial Intelligence

Ecommpay shortlisted in three Fin.Tech Marketing awards

Recognition for Ecommpay's rebrand and AI-led marketing comes as the payments firm is named a finalist in three award categories.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • 5 days ago

Digital Transformation

Tech Mahindra unveils TechM Ting sonic brand identity

The new audio mark is set to run across offices, apps and customer touchpoints as Tech Mahindra standardises its global brand image.

By Mark Tarre • 3 min read • Last week

Digital Transformation

1Kosmos names Frank Cohen as Chief Revenue Officer

The hire is aimed at accelerating adoption of its identity verification platform as enterprises battle impersonation attacks and account takeover risk.

By Sofiah Nichole Salivio • 3 min read • This month

Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • This month

Fintech

Axi becomes DP World Tour's first online trading partner

The deal gives the trading firm exposure to golf fans worldwide as it seeks to lift brand awareness in crowded overseas markets.

By Karen Joy Bacudo • 3 min read • Last month

Fintech

TerraPay & MBV link up for real-time global transfers

MBV customers in Vietnam will gain quicker overseas transfers without a costly systems overhaul as TerraPay opens access to 156 markets.

By Karen Joy Bacudo • 3 min read • Last month

Digital Transformation

Adactin teams up with Cyara on IVR testing in Australia

Government agencies and enterprises in Australia gain tighter checks on AI-led contact centres as Adactin adds Cyara's IVR testing platform.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Hadrius raises USD $27 million to boost AI compliance

The funding will help regulated finance firms monitor rapidly growing communications and trading data as AI-driven compliance risks intensify.

By Karen Joy Bacudo • 3 min read • Last month

Private Cloud

Standard Chartered taps Broadcom for private cloud overhaul

The shift has already cut deployment times to a day as the bank rebuilds critical systems for 54 markets on a private cloud platform.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Digital Channels stories

Digital Transformation

iGoDirect names Greg Duncan to lead New Zealand push

The appointment comes as iGoDirect targets faster growth in New Zealand's expanding corporate gift card market, forecast at NZD $2.25 billion by 2028.

By Mark Tarre • 3 min read • 3 days ago