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Digital Channels Stories

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Digital Channels stories

The new architecture of money: Stablecoins, AI and Europe's payments future
Crypto

The new architecture of money: Stablecoins, AI and Europe's payments future

Faster transfers are exposing a gap in Europe's payments systems, where firms still struggle to link money movement with data, controls and accountability.

By Murthy Maddali • 5 min read • Last month

Global Stories

Digital Channels stories

Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • This month
The Great Content Collapse is already here. Is your marketing team ready?
Customer Experience

The Great Content Collapse is already here. Is your marketing team ready?

Marketing teams face weaker trust and tougher discovery as AI-generated content floods channels and answer engines shape first impressions.

By Sam Hoare • 5 min read • Last month
Ecommpay shortlisted in three Fin.Tech Marketing awards
Artificial Intelligence

Ecommpay shortlisted in three Fin.Tech Marketing awards

Recognition for Ecommpay's rebrand and AI-led marketing comes as the payments firm is named a finalist in three award categories.

By Sofiah Nichole Salivio • 3 min read • Last month
Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Last month
Tech Mahindra unveils TechM Ting sonic brand identity
Digital Transformation

Tech Mahindra unveils TechM Ting sonic brand identity

The new audio mark is set to run across offices, apps and customer touchpoints as Tech Mahindra standardises its global brand image.

By Mark Tarre • 3 min read • Last month
1Kosmos names Frank Cohen as Chief Revenue Officer
Digital Transformation

1Kosmos names Frank Cohen as Chief Revenue Officer

The hire is aimed at accelerating adoption of its identity verification platform as enterprises battle impersonation attacks and account takeover risk.

By Sofiah Nichole Salivio • 3 min read • Last month
8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Digital Channels stories

People First Bank launches Backbase digital platform
Digital Transformation

People First Bank launches Backbase digital platform

The staged rollout aims to smooth the merger of two legacy systems for 750,000 customers as the bank overhauls online banking.

By Karen Joy Bacudo • 4 min read • Last week
Lumin Digital launches M&A readiness framework for banks
Software-as-a-Service

Lumin Digital launches M&A readiness framework for banks

Financial institutions face lower merger disruption as Lumin Digital adds a structured migration service for acquisitions and post-launch support.

By Karen Joy Bacudo • 4 min read • This month
Raiz cuts account opening times with Alkami platform
Digital Transformation

Raiz cuts account opening times with Alkami platform

Members now open and fund accounts far faster as Raiz slashed online onboarding from up to nine days to about four minutes.

By Karen Joy Bacudo • 4 min read • This month
Tri City National Bank goes live with Alkami platform
Digital Transformation

Tri City National Bank goes live with Alkami platform

Smaller lenders are turning to unified digital tools as Tri City brings account opening, banking and marketing onto one platform.

By Karen Joy Bacudo • 4 min read • This month
Australians want embedded travel cover, Cover Genius says
Fintech

Australians want embedded travel cover, Cover Genius says

Three in four Australians would switch booking platforms for automatic travel cover, as trust in AI-led protection decisions remains low.

By Sean Mitchell • 4 min read • Last month
Qualcom lifts Northern Ireland revenue 30% on retail demand
Data Protection

Qualcom lifts Northern Ireland revenue 30% on retail demand

Retailers' shift to secure digital payments and ordering systems helped lift annual revenue in Northern Ireland by 30%, with five jobs added.

By Sean Mitchell • 3 min read • Last month
Consumers may switch banks over authentication, says survey
Multi-factor authentication

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • Last month
iGoDirect names Greg Duncan to lead New Zealand push
Digital Transformation

iGoDirect names Greg Duncan to lead New Zealand push

The appointment comes as iGoDirect targets faster growth in New Zealand's expanding corporate gift card market, forecast at NZD $2.25 billion by 2028.

By Mark Tarre • 3 min read • Last month
Strata Credit Union picks Alkami for digital overhaul
Data Analytics

Strata Credit Union picks Alkami for digital overhaul

Members will soon get payments, transfers and budgeting tools in one app as Strata Credit Union upgrades its digital banking service.

By Joseph Gabriel Lagonsin • 4 min read • Last month