Emerging Technology stories - Page 3

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

Veritas Technologies reports businesses are struggling to modernise their compliance monitoring, failing to routinely incorporate video and monitor off-channel communication, resulting in escalating non-compliance fines.

AI investment in the UL set to double with a £100m boost, targeting healthcare, environmental protection, and national security sectors.

EY's study confirms 43% of firms are investing in generative AI, placing it third in emerging technologies, with 80% developing proof-of-concept applications.

Growing concern over misleading online information grips 65% of New Zealanders, with women and the elderly expressing the greatest worries.

Digital finance transformation leader, BlackLine, appoints tech industry veteran Sumit Johar as new Chief Information Officer, leveraging his SaaS acumen and AI knowledge.

Merkle's new report, Customer Experience Imperatives, urges businesses to anticipate and respond to consumer needs as 85% of APAC consumers believe personalised recommendations shape their brand experiences, promoting loyalty and long-term relationships.

Australia's Federal government's risk-based approach to Artificial Intelligence (AI) regulation is seen as a critical move for Australia's economy and societal growth, according to ACS.

Cathay partners with Aryaka for a global SASE deployment, enhancing security and performance across its global sites.

Cybersecurity remains the top tech investment focus for the second consecutive year for UK and Irish firms, a Softcat report reveals.

Wiley Edge partners with Cisco Networking Academy to provide graduates with crucial tech skills, addressing the industry's skills gap.

Japan tops the list for data centre construction costs, while Singapore leads in land expense in the Asia Pacific region. .

Adaptive AI, sustainable tech and neurotech are driving the rise in business adoption of new technology over next 12 months.

InterSystems, a creative data technology provider, welcomed eight new companies to the InterSystems Startup Program.

Steph MacLeod, co-owner of tech PR agency Kaizo, has been appointed a Director of the Cloud Industry Forum (CIF).

Improved quality control, enhanced automation and new capabilities in 2023 edition of SYSPRO 8 Enterprise Resource Planning (ERP).

Crayon and Wasabi announce new partnership in the IT industry. Read on to find out more about their collaboration.

Generative AI is on the Peak of Inflated Expectations, creating new opportunities for innovation, says Gartner.

Mash announces leadership appointments: Tanya Drerup as Chief Product Officer and Ollie Salisbury as Head of Talent Acquisition and Community.

The UK Government has launched the Research Ventures Catalyst fund, injecting £50 million to bolster cutting-edge research in tech and science.