Employee Experience (EX) stories

Australian firms race to deploy AI agents, but siloed systems and weak integration threaten hoped-for productivity gains.

Empathix launches EMMY, a voice-led AI job search assistant for New Zealand and Australia that swaps job boards for conversational hiring.

Omnissa launches annual awards spotlighting customer-led innovation in digital workspaces across healthcare, government, travel and finance.

AI rollouts are lifting UK staff engagement, but new research warns unapproved ‘shadow AI’ use is outpacing employers’ controls.

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

Qualtrics appoints former Oracle executive Jason Maynard as CEO to spearhead AI-driven growth and a USD $6.75 billion Press Ganey deal.

Discovery Consulting names SAP specialist Mark Miranda to spearhead NSW mid-market growth, targeting preferred partner status by 2028.

Toast has opened a 64,000-square-foot Bengaluru tech hub at RMZ Ecoworld to scale product development, hiring and global innovation.

Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI’s place in their work.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Regulatory uncertainty stalls most payroll projects, yet leaders eye AI tools to cut compliance strain and sharpen workforce planning.

NETSCOUT equips nGeniusONE and Edge Sensors with Wi-Fi 7 and deeper SSL/TLS visibility to tackle remote-site blind spots and expiry risks.

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

Kore.ai lands fresh backing led by AllianceBernstein to grow its enterprise agentic AI platform and accelerate global expansion plans.

Komodor hires a new CFO and elevates its people chief to steer global expansion of its AI-driven site reliability engineering platform.

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

PayFit extends its contextual HR AI copilot to 220,000 staff, promising personalised, confidential answers on pay, leave and contracts.

Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.

Jack Rankin hails ArvatoConnect’s AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

Gen Z ‘lily padding’ is pushing UK employers to ditch rigid promotion ladders and design flexible, personalised career paths to retain staff.