Incident management stories

Wavelink partners with Acredia to expand aged care solutions, offering innovative software that enhances resident care with seamless and efficient operations.

BlackBerry teams up with Dicker Data to enhance AI-driven cybersecurity solutions across Australia and New Zealand, addressing growing regional cyber threats.

Purple Transform secures Innovate UK funding to develop an AI platform designed to reduce incidents at level crossings and enhance rail safety.

Kao Data appoints Pete Judson as new COO, leveraging his 30 years of leadership to steer European expansion and operational excellence in data centres.

PagerDuty launches PagerDuty Advance, a generative AI suite to enhance incident management and efficiency. Digital incidents in Australia surged by 41%, costing over AUD $1 million each.

Global ransomware attacks dropped below this year's average in June for the first time in 2024, with 331 incidents amid increased law enforcement pressure.

The recent CrowdStrike software update caused a global IT outage, disrupting airlines, banks, media, and healthcare, sparking calls for stronger digital infrastructure.

Vertiv unveils its advanced Trinergy UPS to meet the high-capacity, high-availability demands of AI and HPC applications, featuring innovative reliability and efficiency.

Kaspersky introduces a Windows digital forensics course to empower InfoSec professionals with essential skills in detecting and analysing digital evidence.

Infovista collaborates with global CSPs, including BT Group and Telecom Italia, to monetise 5G via GenAI-powered tools. The initiative will debut at DTW24 in Copenhagen.

Kaspersky has achieved a 17% faster response to high-severity incidents, now averaging 36.37 minutes, thanks to improvements in their MDR Analyst report.

PagerDuty has unveiled new upgrades for its Operations Cloud, introducing AI and automation capabilities to improve efficiency for businesses in the APAC region.

Dell Technologies boosts its PowerStore and APEX lines with AI-enhanced features, promising up to 66% better performance, increased data efficiency, and advanced multicloud capabilities.

New Relic's newest integration with Atlassian, a ground-breaking move in the field of observability, offers engineers improved insights and productivity by streamlining incident management and resolution.

ConnectWise integrates Microsoft Defender for Business into its platforms, aiming to automate threat response and boost cybersecurity for managed service providers (MSPs).

PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.

IWD 2024: Encouraging diversity in cybersecurity is crucial to tackle growing threats, skill shortage issues and to promote better business outcomes, say experts.

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

Expereo launches Enhanced Internet, the world's first AI-driven solution designed to improve internet application performance worldwide, with claims the new technology can reduce web traffic latency by up to 85%, eliminating packet loss entirely.

ManageEngine garners 'Strong Performer' title in Forrester UEM and ESM reports for remarkable OS support and innovation.