Incident management Stories

UK Stories

Incident management stories

EcoOnline & J.S. Held join forces on workplace safety

Workers are pushing employers to improve safety, as a new survey found most want more digital tools and clearer crisis plans.

By Sofiah Nichole Salivio • 4 min read • Last week

Global Stories

Incident management stories

Software-as-a-Service

New Relic launches Autopilot & Ground Truth for AI

Businesses running AI agents may now route incident response and observability data through New Relic's new tools, aimed at cutting operational toil.

By Joseph Gabriel Lagonsin • 4 min read • Today

Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Today

Software-as-a-Service

PagerDuty names Eric Prengel as Chief Financial Officer

Howard Wilson's retirement will hand PagerDuty a finance chief with deeper banking and public-company experience as it pushes further into AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

DevOps

Virtana launches agentic SLA management for AI ops

Enterprises wrestling with AI workload failures and infrastructure bottlenecks may use the new tool to automate incident response and service assurance.

By Sean Mitchell • 3 min read • Last week

Software-as-a-Service

Vercel unveils agent tools as deployments turn AI-led

More than half of Vercel deployments are now triggered by coding agents, as monthly AI token traffic has jumped tenfold.

By Mark Tarre • 4 min read • Last week

Wearables

Hytera launches SC700 body camera for frontline use

Frontline staff gain a device that merges recording and live communications, as Hytera targets public safety, retail and healthcare users.

By Sean Mitchell • 3 min read • Last week

DevOps

The path to autonomous operations: Why observability is the reliability layer for AI

Investment in AI-powered monitoring is rising as firms race to prevent hallucinations, outages and security risks in production systems.

By Bernd Greifeneder • 6 min read • This month

DevOps

Elastic adds Kubernetes incident workflow for AI tools

Outages in Kubernetes clusters can now be triaged automatically inside AI tools, cutting the time on-call engineers spend hunting root causes.

By Sean Mitchell • 3 min read • This month

Software-as-a-Service

Datadog launches 100 AI tools for operations & security

The rollout aims to help customers tame rising AI-driven complexity as Datadog adds autonomous monitoring, security and agent oversight tools.

By Sean Mitchell • 5 min read • This month

Unified Communications

8x8 launches Resolve for deskless workforce alerts

Employers may reach frontline staff faster during outages and evacuations, with 8x8 Resolve logging acknowledgements across multiple channels.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Incident management stories

Hybrid Cloud

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • 2 days ago

Data Protection

NeuBird AI expands ops agent to VPC & air-gapped use

The update should ease compliance concerns for regulated firms by keeping incident data inside customer environments, including air-gapped sites.

By Mark Tarre • 4 min read • Last week

Digital Transformation

CYGNVS launches AI incident command centre for firms

Rising AI failures are forcing firms to isolate response teams from the corporate network as incidents multiply across models and agents.

By Sean Mitchell • 4 min read • Last week

Hybrid Cloud

Infosys to modernise Valmet IT with AI-first model

The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.

By Sean Mitchell • 3 min read • Last week

DevOps

Purplle taps New Relic to cut incident response times

Direct visibility into platform faults is set to cut Purplle's incident resolution times by up to 70%, helping protect sales during peak shopping periods.

By Sean Mitchell • 3 min read • Last week