ITSM / IT service management stories
SolarWinds announces upcoming EMEA Partner Summit 2024 in Lisbon
SolarWinds prepares for EMEA Partner Summit 2024 in Lisbon, aiming at networking, learning and celebrating successes with regional partners from February 19 to 23.
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
SolarWinds shines with industry recognition for IT solutions
IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.
Delinea announces 400 new features for its Privileged Access Management platform
Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
Village Roadshow Group strengthens customer experience using Freshworks
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
SolarWinds report reveals ITSM could save 23 hours a week
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Bitkub Exchange selects Freshworks to boost customer support
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xalient launches next-generation AIOps platform Martina 2.0
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
SolarWinds announces first ITSM data centre in Australia
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
Ivanti named leader in the 2022 Gartner Magic Quadrant
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
SmartBear appoints Anthony Bryce as product management vice president
Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
IT service teams still struggling two years into pandemic
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Airwallex makes key leadership hires, growing US team
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
Empired wins $59M, multi-year contract with Water Corporation
Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
Ivanti launches IT service desk integration with Citrix Workspace
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
Transitioning from ITIL v3 certification to ITIL 4
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
IT services industry to have a 'dismal' 2020
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.