KPIs stories
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Data sovereignty and localisation must be prioritised in Australian data centres, says Macquarie Data Centres executive. Trust is crucial.
Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
While many organisations have decided to undertake a DevOps transformation, scaling this in hybrid IT environments can present major challenges.
Tableau 2020.2 enhances data modelling with visual tools, KPI monitoring, and Esri geo-spatial support, simplifying complex data analysis and decision-making.
It can be difficult to accommodate growing customer needs, while maintaining profitability. Professional services automation could be the answer.
Incentive structures in the ICT industry are driving poor outcomes, with badly designed systems leading to unintended consequences.
Up-and-coming firewall vendor Anam Technologies has been rated a top A2P SMS Firewall vendor by mobile network operators.
CA Technologies' global study takes a look into the impact that digital transformation is having on enterprises in Asia Pacific and Japan.
Ensuring projects align with business strategy is crucial. From PMOs to EPOs, learn how different project offices can maximise success and efficiency.
StorageCraft ShadowProtect Server ensures that Lion Nathan can lose no more than 60 minutes' data in the event of a server crash.
Openwave has launched Analytics Express, a cloud-based solution to monitor, manage, and monetise mobile data traffic, enhancing efficiency for operators.
Mantel Group launches Cyber@Mantel to accelerate large-scale cybersecurity initiatives and improve protection of IT environments. Adam Durbin named CEO.
The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.
RSM urges companies to adopt security metrics for transparent, effective cyber risk management, says expert Michael Shatter.
Mobile printing is revolutionising New Zealand's instant transaction demands, allowing companies to finalise deals on-the-spot and boosting efficiency.
