Policy abuse Stories

UK Stories

Policy abuse stories

Merchants see customers & criminals as fraud risks

Merchants are now losing more to refund abuse and chargebacks as AI-enabled fraud drives losses of USD $11.4 million on average.

By Sean Mitchell • 4 min read • Last month

Data Analytics

Holiday refunds surge, squeezing global retail margins

Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026

Customer Experience

UK retailers lose $2.6 billion annually to policy abuse

New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.

By Catherine Knowles • 3 min read • Tue, 15th Oct 2024

Customer Experience

UK retailers face rising returns fraud amid economic strain

UK retailers report a sharp rise in returns fraud, with 91% affected over the past year, as financial pressures drive shoppers to exploit return policies.

By Shannon Williams • 3 min read • Wed, 14th Aug 2024

Artificial Intelligence

How can retailers protect profits and keep customers happy?

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

By Aviram Ganor • 5 min read • Wed, 24th Jul 2024

Global Stories

Policy abuse stories

Data Analytics

Forter launches five AI agents for commerce teams

Merchants could cut fraud, dispute and integration delays as Forter opens early access to tools that work inside ChatGPT and Claude.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Merchants rush to adopt AI shopping agents, Ravelin finds

Most enterprise retailers now plan to use AI shopping agents, even as many say they are not ready for the fraud risks they bring.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 22nd May 2026

Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026

Risk & Compliance

Riskified & HUMAN join forces to tackle AI-driven eCommerce risks

Riskified and HUMAN Security partner to help merchants manage rising risks and opportunities from AI-driven eCommerce shopping agents.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025

Supply Chain

Fighting smart against policy abuse in online retail

The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.

By Matt Humphries • 4 min read • Tue, 1st Mar 2022