Process automation stories

Open ECX wins PEPPOL access point status as the UK edges towards mandatory e-invoicing, expected to be introduced by 2029.

Australian firms race to deploy AI agents, but siloed systems and weak integration threaten hoped-for productivity gains.

Agencies rush to adopt AI to boost efficiency and margins by 2026, yet many fear churning out low-quality ‘slop’ that could erode trust.

ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.

Most firms plan agentic AI within three years, but Celonis finds clunky processes and poor context threaten ROI and slow deployment.

Informotion appoints Shane Parsons as CEO to spearhead a deeper Microsoft AI and cloud pivot, targeting regulated and public sector demand.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Australian mortgage law firm Purcell Partners has rebranded as Lextech, signalling a sharper focus on technology alongside its legal services for lenders.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI’s link to day-to-day operations and measurable ROI.

Rimini Street urges ERP users to resist vendor upgrade pressure, touting Smart Path and Agentic AI as cheaper, longer-life alternatives.

Conga buys PROS’ B2B software unit, fusing AI-driven pricing with quoting and contract tools for over 10,000 enterprise customers.

After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.

UK firms told to overhaul SAP hiring, prioritising skills, learning and well-being as talent shortages deepen and candidates gain leverage.

Sixthfin debuts Closing in the UK, an AI-enabled tool to automate period-end account reconciliation and tighten financial close controls.

Xelix research warns large UK and US firms lose up to USD $53 billion a year to accounts payable errors, duplicates, missed credits and fraud.

Sage adds AI copilots, finance automation and supply chain intelligence to Sage X3, promising faster insight for mid-sized firms.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Ignored ‘low-risk’ security alerts are seeding real enterprise breaches, with Intezer warning of dozens of overlooked threats each year.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.