WFM stories
Beyond technology: How leadership drives contact centre performance
Mon, 23rd Feb 2026
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
AI misalignment costs UK firms billions in lost gains
Fri, 13th Feb 2026
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digital transformation
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hcm
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partner programmes
Misaligned expectations over workplace AI risk costing UK employers up to GBP £60 billion a year in lost productivity and savings.
Contact centres report rising morale but AI doubts grow
Fri, 30th Jan 2026
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uc
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digital transformation
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cx
Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.
AI deepfakes to drive rise in mobile cyber threats by 2026
Wed, 17th Dec 2025
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data protection
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endpoint protection
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digital transformation
AI-fuelled deepfakes and tailored social scams will drive a surge in mobile cyber threats by 2026, forcing firms to rethink security.
NICE secures WFM market leadership for 10th consecutive year
Wed, 7th Aug 2024
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uc
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cx
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martech
NICE secures its position as the market share leader in WFM for the tenth year, commanding 33% of total seats, as confirmed by DMG's 2024 report.
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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uc
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cx
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martech
NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.