Concerns rise over digital ID storage on phones in the UK

A survey by Thales has revealed that a significant number of UK residents are storing their official ID documents digitally on their phones, raising concerns about potential fraud and identity theft.

The survey, which gathered responses from 1,000 consumers, found that one-third of Brits have a photo or scan of their official ID documents, such as passports and driving licenses, on their mobile devices. This number increases to 46% among the 16–24 age group and 51% for those aged 25–34.

Additional findings show that one in five people have scans of their family or friends' IDs on their devices, and 26% have their IDs stored in more than one digital location. This rises to 42% in the 25–34 demographic. Furthermore, 23% store bank account details in non-encrypted folders, with the figure reaching 37% among 16–24-year-olds.

These practices have led to security concerns, as more than one in seven respondents (15%) reported being victims of fraud in the last month. Among 25-34-year-olds, this figure is even higher at 22%.

The UK government last week announced plans to digitise identity documents, beginning with drivers' licenses and veteran cards. This initiative aims to address the security issues associated with current storage methods.

John Cullen, Strategic Marketing Director of Digital Identity at Thales, commented on these developments, "Whether it's proving your age or verifying your identity online, there's a clear and present need for secure digital identities in the UK, particularly among younger age groups. In light of this, we welcome the UK government's recent announcement that driver's licenses and military veteran cards will be the first documents available on the GOV.UK Wallet service launching this year and is a major step forward for government-led, citizen-centric ID services."

The survey further highlighted challenges faced by consumers, with almost one in five (19%) having lost a form of ID in the past and incurred costs for replacement. Additionally, nearly half of the respondents (49%) expressed discomfort in handing over personal financial information to landlords, and 58% were uneasy about providing personal details when registering for new services.

Concerns also extend to the security of digital storage, with 51% uncertain about the measures in place on the digital platforms where their IDs are kept.

John Cullen further noted, "Digital identities are a robust solution to these challenges. With secure digital identities, consumers can protect their personal information more effectively. Thales looks forward to helping DSIT, DVLA, Home Office, and other stakeholders establish their services to securely administer the Wallet and the various digital credentials. Thales brings particular expertise in orchestration and related secure credential management services, working with government agencies in Australia and others."