Omada partners with Microsoft to enhance AI-driven IGA
Omada, a leader in Identity Governance and Administration (IGA), has announced an integration of its modern cloud IGA with Microsoft Entra AI, utilising Microsoft's Semantic Kernel. This collaboration aims to transform identity security by introducing AI assistants designed to streamline automation, improve decision-making, and create a more personalised and contextual user experience.
Microsoft's Semantic Kernel, an open-source development framework, enables businesses to seamlessly incorporate advanced AI capabilities into their systems. It offers a flexible and scalable solution by bridging sophisticated AI models with real-world business applications. By doing so, organisations can rapidly deploy intelligent solutions tailored to address their specific needs.
The development emphasises the use of Semantic Kernel's extensibility and portability, making it a reliable resource for creating advanced AI solutions. This capability can enhance Microsoft 365 applications and assist in building bespoke copilots. The features ensure AI's integration into various workflows and platforms, providing enterprises with a robust, flexible solution.
This AI-driven integration addresses challenges faced by both occasional and regular users of IGA systems. Occasional users often find security software interactions sporadic and confusing, potentially leading to inefficiencies and the emergence of "shadow IT" practices. Regular users, on the other hand, manage large volumes of access requests, requiring clear and contextual information on requesters. By enabling intuitive, conversational workflows through Microsoft Teams, the new integration reduces complexity, accelerates task completion, and minimises human errors.
The seamless integration with Microsoft's AI capabilities offered by Omada Identity Cloud provides a smarter, faster, and user-friendly experience. Occasional users receive guided assistance during complex interactions, while frequent users benefit from a more contextualised view, allowing them to make informed decisions and process requests swiftly. With integrations through Teams, Azure OpenAI Service, and Semantic Kernel, the user experience becomes an intuitive process, leading to improved productivity and fewer operational bottlenecks. Users can now depend on AI assistants to guide them through tasks, promoting a more intuitive and user-centric environment.
The integration empowers organisations to provide employees with real-time, context-aware assistance for managing access requests, approvals, and compliance tasks. Managers receive step-by-step instructions to review access requests, ensuring accuracy and swift task completion without the need to remember system-specific processes. Additionally, it facilitates conversational, natural-language interactions, reducing the learning curve for non-technical users. The AI retrieves and summarises relevant information quickly, thus minimizing delays and enhancing decision-making capabilities.
The approach lays the groundwork for adaptive identity security systems that proactively make recommendations, such as encouraging users to adopt behaviours aligning with established security best practices.
Michael Garrett, CEO of Omada, commented: "This innovative technology partnership with Microsoft transforms identity governance into a seamless AI-driven experience tailored to the modern workplace. Looking ahead, such AI-driven interfaces can evolve into highly adaptive systems that assist with immediate tasks and provide light security training during interactions, reinforcing the user's understanding of critical identity security processes. This ensures that even occasional users can stay effective, compliant and secure."
Julie Mørch Nadelmann, Global Partner Solutions Lead at Microsoft Denmark, added: "This transformative integration with Omada highlights our shared commitment to innovation, providing organizations with the tools they need to stay effective, compliant and secure. Together, we're delivering a seamless AI-driven experience tailored to the modern workplace, featuring AI assistants focused on identity security that drive automation, enhance decision-making and deliver personalized, contextual user experiences."
