Chatbots stories - Page 21

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

Governments must prioritize technology to improve business outcomes, says Gartner's new research on government CIOs.

 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.

Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.

Ambit has opened its first Australian office in Sydney, with CEO Josh Comrie relocating to lead the expansion following an NZD $1.75M capital raise.

HPE GreenLake aims to reset the digital opportunity for customers by providing a robust as-a-Service portfolio.

It's no secret that in order to convert leads and maximise sales, companies need to connect with their prospects as quickly as possible.

Ramco Systems gears up to modernise payroll for an ANZ telecom giant, digitising operations for 5,000 employees with advanced AI and compliance features.

The term 'digital twin' may sound foreign to some, but Gartner says it is rapidly becoming established among modern organisations.

IBM opens up Watson AI across any cloud, championing industry-wide transformation by breaking data silos and offering seamless AI integration.

AI specialist Rick Rider's guide to getting AI experimentation right as the technology becomes a necessity in 2019.

Jade Software and Ambit partner to deliver advanced AI chatbots, aiming to revolutionise customer service through natural and realistic digital experiences.

Gartner reports infrastructure service providers must expand beyond edge computing, embracing digital touchpoints to meet evolving customer demands.

AI can drive automation, which could be anything from answering common questions to providing automated actions based on a particular request.

The company's Public Sector Partner Program grew almost 40% this year, with more than 800 partners now on board.

The next evolution of ransomware, escalating nation-state attacks, biometric hacking, Wi-Fi protocol security, and Die Hard fiction becomes reality.

Gartner has released a list of what it sees as the most important strategic tech trends to be aware of in the quickly upcoming year.

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

Bots today have access to mission-critical systems, applications and data, just like any other user within the organisation.