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Consumer Trust Stories

UK Stories

Consumer Trust stories

Europeans back payment sovereignty amid US network fears
Data Protection

Europeans back payment sovereignty amid US network fears

Growing fears over disruption are pushing consumers and providers to favour European control of payments as reliance on US networks deepens.

By Karen Joy Bacudo • 4 min read • Last week
It's time insurance seeks out next gen responsible technologies
Data Protection

It's time insurance seeks out next gen responsible technologies

Trust is now a commercial issue for insurers, as Consumer Duty and wary customers push them towards transparent AI and fairer claims handling.

By Paula Milton • 5 min read • Last week
UK consumers shun cold calls without trust signals
Customer Experience

UK consumers shun cold calls without trust signals

Most unsolicited business calls now go unanswered as branded caller ID and pre-call messages become key to winning trust, MaxContact found.

By Mark Tarre • 4 min read • Last week
UK bank customers ready to quit over crime failures
Fintech

UK bank customers ready to quit over crime failures

Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.

By Karen Joy Bacudo • 4 min read • Last month
UK consumers want human checks in insurance AI use
Data Protection

UK consumers want human checks in insurance AI use

Human oversight remains a red line for many policyholders, with only 30% of UK consumers happy for insurers to use AI on pricing decisions.

By Sean Mitchell • 4 min read • Last month
UK consumers screen calls amid contact centre trust gap
Data Protection

UK consumers screen calls amid contact centre trust gap

Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK shoppers wary of AI product images, survey finds
Digital Transformation

UK shoppers wary of AI product images, survey finds

Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.

By Sofiah Nichole Salivio • 4 min read • Last month
UK firms face supply chain compliance woes, report says
Supply Chain

UK firms face supply chain compliance woes, report says

Most UK brands still lack proof their raw materials meet rules, with four in five reporting regulatory or compliance problems last year.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Consumer Trust stories

Consumers trust marketplaces more than brands online
Gaming

Consumers trust marketplaces more than brands online

Confidence in online retail is shifting towards the platform, with a 9,000-person study finding marketplaces outrank direct brands on trust.

By Mark Tarre • 4 min read • Last month
Asia startup regulation adds heavy compliance burden
Small Business

Asia startup regulation adds heavy compliance burden

New rules are forcing Asian startups to divert cash and staff from product work, with 88% reporting operational constraints, a study found.

By Karen Joy Bacudo • 4 min read • Last month
Merchants rush to adopt AI shopping agents, Ravelin finds
Data Protection

Merchants rush to adopt AI shopping agents, Ravelin finds

Most enterprise retailers now plan to use AI shopping agents, even as many say they are not ready for the fraud risks they bring.

By Joseph Gabriel Lagonsin • 3 min read • Last month
PriceMachine launches UK price comparison platform
eCommerce

PriceMachine launches UK price comparison platform

Shoppers in Britain now have another route to cheaper goods as a German price comparison group enters a crowded UK eCommerce market.

By Mark Tarre • 3 min read • Last month
Exclusive: Rover's Phil Katz on trust signals in pet care
Customer Experience

Exclusive: Rover's Phil Katz on trust signals in pet care

Rover says data, trust systems and AI tools are reshaping pet care marketplaces as owners seek more personalised services.

By Jake MacAndrew • 3 min read • Last month

Stories from Other Regions

Consumer Trust stories

Australian football fans trust fake Wi-Fi networks
Virtual Private Networks

Australian football fans trust fake Wi-Fi networks

Most Australian fans would still join venue-named hotspots, leaving match-day travellers exposed to phishing, fake streams and account theft.

By Sean Mitchell • 4 min read • Yesterday
Online comments slam Australia's health star ratings
Large Language Models

Online comments slam Australia's health star ratings

Analysis of Reddit discussion found three-quarters of comments about Australia's Health Star Rating system were negative, mostly over misleading scores.

By Mark Tarre • 4 min read • Last week
Australian shoppers wary of social commerce security
Data Protection

Australian shoppers wary of social commerce security

Most Australian buyers say security fears, late deliveries and poor tracking are undermining social commerce, despite rising use of the channels.

By Sean Mitchell • 3 min read • Last month
ChatGPT adds Plaid-linked personal finance preview
Data Protection

ChatGPT adds Plaid-linked personal finance preview

Users can now ask ChatGPT about their own spending and savings after OpenAI added a Plaid-linked finance preview for US Pro subscribers.

By Karen Joy Bacudo • 4 min read • Last month