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Conversational AI Stories - Page 12

UK Stories

Conversational AI stories

Sapia.ai unveils Phai, an AI coach for career change
Human Capital Management

Sapia.ai unveils Phai, an AI coach for career change

Sapia.ai debuts Phai, an AI chat coach designed to help workers rethink careers, build confidence and navigate changing job markets.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026

Global Stories

Conversational AI stories

Zoom unveils Virtual Agent 3.0 for complex CX tasks
Unified Communications

Zoom unveils Virtual Agent 3.0 for complex CX tasks

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026
One million professionals now rely on CoCounsel AI
Data Protection

One million professionals now rely on CoCounsel AI

One million professionals across 107 countries now use Thomson Reuters' CoCounsel AI, as the tool spreads through tightly regulated sectors.

By Mark Tarre • 4 min read • Wed, 25th Feb 2026
General Magic raises USD $7.2m to speed insurance AI
Customer Relationship Management

General Magic raises USD $7.2m to speed insurance AI

General Magic secures USD $7.2m to grow SMS-based AI agents that cut insurance quote times to minutes and slash inbound calls by 30%.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Feb 2026
8x8 unveils Smart Assist to boost AI contact centres
Unified Communications

8x8 unveils Smart Assist to boost AI contact centres

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Multipole AI launches AIMSOO to boost SME AI visibility
Software-as-a-Service

Multipole AI launches AIMSOO to boost SME AI visibility

Multipole AI has launched AIMSOO, a free platform to help SMEs boost visibility in AI-driven search and chat interfaces.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Gartner: LLMs to reshape PR budgets & staff chatbots
Marketing Technologies

Gartner: LLMs to reshape PR budgets & staff chatbots

Gartner predicts public LLMs will double PR budgets by 2027 as AI search reshapes discovery and employee chatbots replace intranets.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
Asia-Pacific firms hit tech hurdles scaling agentic AI
DevOps

Asia-Pacific firms hit tech hurdles scaling agentic AI

Asia-Pacific organisations hit steeper technical hurdles than global peers as they try to scale agentic AI from pilot projects to production.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 18th Feb 2026
MYOB boosts contact centre insight with new analytics
Unified Communications

MYOB boosts contact centre insight with new analytics

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
AI becomes core to US auto dealers' retail strategy
Customer Relationship Management

AI becomes core to US auto dealers' retail strategy

US auto dealers make AI central to retail strategy, ramping investment as squeezed margins and online-first buyers demand faster response.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Sabre, PayPal & Mindtrip unveil AI travel assistant
Digital Transformation

Sabre, PayPal & Mindtrip unveil AI travel assistant

Sabre, PayPal and Mindtrip are teaming up on an AI travel assistant that lets users discover, book and pay for trips in one chat-based flow.

By Karen Joy Bacudo • 4 min read • Tue, 17th Feb 2026
Bitget unveils GracyAI avatar to guide crypto users
Crypto

Bitget unveils GracyAI avatar to guide crypto users

Bitget launches GracyAI, a chatty avatar of boss Gracy Chen to guide crypto users on strategy and mindset, not quick-fire price tips.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Consumers embrace AI as daily assistant & companion
Data Protection

Consumers embrace AI as daily assistant & companion

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026

Stories from Other Regions

Conversational AI stories

Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Home care robots track emotions to predict elderly risks
Data Protection

Home care robots track emotions to predict elderly risks

AIBUILD unveils emotion-tracking home robots that learn seniors' routines to flag early risks of falls, isolation and cognitive decline.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
Wesfarmers partners Google Cloud to expand AI in retail
Digital Transformation

Wesfarmers partners Google Cloud to expand AI in retail

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026