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Conversational AI Stories - Page 9

UK Stories

Conversational AI stories

AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
Experian launches postcode credit score app in ChatGPT
Data Protection

Experian launches postcode credit score app in ChatGPT

Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.

By Sofiah Nichole Salivio • 3 min read • Sat, 14th Mar 2026

Global Stories

Conversational AI stories

Kore.ai unveils platform to tackle enterprise AI sprawl
Data Protection

Kore.ai unveils platform to tackle enterprise AI sprawl

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Accenture, Databricks launch group to scale AI agents
Digital Transformation

Accenture, Databricks launch group to scale AI agents

Accenture and Databricks launch a joint group to help enterprises move AI agents from pilots to large-scale, production deployments.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
Workday unveils Sana, an AI hub for HR, finance & apps
Digital Transformation

Workday unveils Sana, an AI hub for HR, finance & apps

Workday launches Sana, a conversational AI hub to search, act and automate workflows across its HR, finance tools and third-party apps.

By Mark Tarre • 5 min read • Wed, 18th Mar 2026
Governments to deploy AI agents, tighten oversight by 2029
Digital Transformation

Governments to deploy AI agents, tighten oversight by 2029

Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 18th Mar 2026
Google Maps adds AI chat & 3D immersive navigation
Smart Cities

Google Maps adds AI chat & 3D immersive navigation

Google Maps taps Gemini AI for chat-style place searches and 3D Immersive Navigation, promising smarter planning and more lifelike drives.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
BrightEdge unveils AI tools to track search visibility
Data Analytics

BrightEdge unveils AI tools to track search visibility

BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026
Seedtag unveils Liz Agent AI to speed media planning
Marketing Technologies

Seedtag unveils Liz Agent AI to speed media planning

Seedtag launches Liz Agent, an AI media planning assistant that turns chat-style briefs into end-to-end contextual campaigns in minutes.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Algolia powers AI search overhaul for Club Med website
DevOps

Algolia powers AI search overhaul for Club Med website

Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.

By Catherine Knowles • 4 min read • Wed, 11th Mar 2026
RingCentral unveils AIR Pro no-code AI contact agents
Unified Communications

RingCentral unveils AIR Pro no-code AI contact agents

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

By Mark Tarre • 3 min read • Wed, 11th Mar 2026
Fortinet unveils FortiOS 8.0 with AI & quantum-safe
Firewalls

Fortinet unveils FortiOS 8.0 with AI & quantum-safe

Fortinet launches FortiOS 8.0, adding AI governance, flexible SASE deployment and post-quantum cryptography across its Security Fabric.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026

Stories from Other Regions

Conversational AI stories

Carsales launches ChatGPT app to power AI car searches
Digital Transformation

Carsales launches ChatGPT app to power AI car searches

Carsales launches a ChatGPT app to let Australians find car listings through conversational AI searches, boosting visibility for sellers.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Pattern launches tools to boost brands' AI visibility
Marketing Technologies

Pattern launches tools to boost brands' AI visibility

Pattern debuts LLM Access Audit and GEO Scorecard in Australia to help brands track and optimise visibility across generative AI tools.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
Vection wins AUD $4m in Algho AI deals across Italy
Digital Transformation

Vection wins AUD $4m in Algho AI deals across Italy

Vection lands AUD $4m in new Algho AI contracts across Italy, expanding deployments in rail, healthcare, utilities and hospitality.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
Indosat & Safaricom forge AI & fintech partnership
Digital Transformation

Indosat & Safaricom forge AI & fintech partnership

Indosat and Safaricom have struck an AI and fintech alliance to boost smarter networks, fraud controls and mobile money in emerging markets.

By Sofiah Nichole Salivio • 4 min read • Mon, 16th Mar 2026
LINE Plus unveils ActEngine AI for merchant support
Unified Communications

LINE Plus unveils ActEngine AI for merchant support

LINE Plus launches ActEngine AI, an agent platform automating merchant support and sales, after big gains at Thailand's LINE MAN Wongnai.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026