Conversational AI Stories - Page 8

UK Stories

Conversational AI stories

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026

Data Protection

Starling launches UK-first AI assistant for banking

Starling launches an in-app agentic AI assistant for personal accounts, claiming a UK first in conversational money management tools.

By Karen Joy Bacudo • 4 min read • Tue, 24th Mar 2026

Global Stories

Conversational AI stories

Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026

Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026

Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026

Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026

Data Protection

Adaptiva launches Aida AI adviser for endpoint teams

Large organisations can now query endpoint risk in plain English, as the adviser aims to speed patching and exposure checks across huge fleets.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026

Enterprise Resource Planning

JAAQ raises GBP £13 million to expand mental health platform

London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026

Hybrid Cloud

NeuReality names Shalini Agarwal to boost NR-NEXUS platform

NeuReality taps ex-Google AI Product Leader Shalini Agarwal as Senior Adviser to steer strategy and scale its NR-NEXUS inference platform.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

DevOps

Constructor debuts AI agent for eCommerce merchandising

Constructor unveils Merchant Intelligence Agent, an AI copilot to explain, optimise and automate eCommerce search and merchandising decisions.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026

Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026

Disaster Recovery

Vivi Money launches AI financial platform with Visa

Australian fintech Vivi unveils AI-native money platform on Pismo with Visa debit card, FX features and high-interest savings tools.

By Karen Joy Bacudo • 4 min read • Fri, 20th Mar 2026

Firewalls

Graylog unveils explainable AI tools for lean SecOps

Graylog launches explainable AI and agentic workflows to help lean SecOps teams automate threat triage, investigations and response.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026

Stories from Other Regions

Conversational AI stories

Data Protection

BizCover launches business insurance quotes inside ChatGPT

Australian small businesses can now compare Public Liability and Professional Indemnity cover in ChatGPT, a first that shifts insurance discovery into AI.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026