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Conversational AI Stories - Page 24

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Conversational AI stories

Adobe unveils AI agent tool for personalised experiences
Unified Communications

Adobe unveils AI agent tool for personalised experiences

Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
NICE unveils CXone Mpower Orchestrator for service AI
Unified Communications

NICE unveils CXone Mpower Orchestrator for service AI

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

By Sean Mitchell • 2 min read • Wed, 19th Mar 2025
Adobe launches AI-driven updates for personalised CXO
Hyperscale

Adobe launches AI-driven updates for personalised CXO

Adobe has unveiled AI-driven innovations within its Experience Platform, aiming to transform Customer Experience Orchestration and enhance personalisation at scale.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Microsoft & Snowflake expand partnership with OpenAI
Unified Communications

Microsoft & Snowflake expand partnership with OpenAI

Snowflake has expanded its collaboration with Microsoft, integrating OpenAI's models into its Cortex AI platform, enhancing AI capabilities for businesses.

By Melania Watson • 3 min read • Thu, 27th Feb 2025
Amazon launches Alexa+ with enhanced AI capabilities
Customer Experience

Amazon launches Alexa+ with enhanced AI capabilities

Amazon has launched Alexa+, an advanced AI assistant promising enhanced conversational abilities and seamless integration with various services and devices.

By Melania Watson • 2 min read • Thu, 27th Feb 2025
Pegasystems unveils new AI-enhancing Pega Agent Experience
Digital Transformation

Pegasystems unveils new AI-enhancing Pega Agent Experience

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

By Kaleah Salmon • 3 min read • Fri, 14th Feb 2025
Globality enhances AI Agent Glo with new pricing analysis
Partner Programmes

Globality enhances AI Agent Glo with new pricing analysis

Globality has enhanced its Glo AI Agent, introducing advanced pricing analysis tools aimed at helping Global 2000 firms optimise decision-making and reduce costs.

By Catherine Knowles • 3 min read • Thu, 13th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Top mobile messaging disruptors unveiled for 2025
Unified Communications

Top mobile messaging disruptors unveiled for 2025

Juniper Research has highlighted Sendbird, Front, and Sleekglow as top disruptors in the mobile messaging sector for 2025, aiming to challenge established players.

By Sean Mitchell • 2 min read • Tue, 28th Jan 2025
Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
Proto unveils AI-powered holographic conversational agents
Hyperscale

Proto unveils AI-powered holographic conversational agents

Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.

By Kaleah Salmon • 3 min read • Mon, 23rd Dec 2024
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Sinch predicts 2025 trends in digital customer engagement
Customer Experience

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024
Vapi secures USD $20 million for AI voice agent expansion
Customer service

Vapi secures USD $20 million for AI voice agent expansion

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
OutSystems leaders predict AI trends & challenges by 2025
Digital Transformation

OutSystems leaders predict AI trends & challenges by 2025

Executives at OutSystems predict that by 2025, AI will revolutionise customer service, but emphasise data quality as crucial for transformation.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Thesys secures $4m to advance generative UI designs
Digital Transformation

Thesys secures $4m to advance generative UI designs

Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.

By Melania Watson • 3 min read • Fri, 8th Nov 2024
Twilio integrates OpenAI's Realtime API for AI voice tech
Customer Experience

Twilio integrates OpenAI's Realtime API for AI voice tech

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

By Melania Watson • 2 min read • Fri, 4th Oct 2024
Redbird introduces new conversational AI for enterprise BI
Data Analytics

Redbird introduces new conversational AI for enterprise BI

Redbird has unveiled a conversational AI platform set to revolutionise enterprise business intelligence, making data analytics as simple as a Google search.

By Shannon Williams • 3 min read • Fri, 27th Sep 2024

Stories from Other Regions

Conversational AI stories