Customer engagement stories - Page 14

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Gibson's email revenue soars 120% and engagement doubles after using SAP Emarsys, boosting direct-to-consumer sales and personalised marketing efforts.

Keith Bird joins KnowBe4 as Executive Vice President to drive international growth across Europe, Middle East, Africa, Asia-Pacific, Japan, and Latin America.

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

DXC Technology unveils AI-driven platform, DXC Assure Illustrations, to speed up and personalise life insurance policy projections globally.

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

DXC Technology launches Assure Illustrations, an AI-driven platform to simplify personalised life insurance projections for advisors and customers globally.

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

Celonis has appointed Dilipkumar Khandelwal as Chief Customer Officer and India Advisory Board Chairman to boost global AI-driven customer success.

Southern Co-op partners with Lobyco to launch a digital loyalty app featuring games, challenges and personalised rewards across 300 UK stores.

UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

BNP Paribas Personal Finance renews UK FinTech Innovation Lab for third year, focusing on Generative AI to enhance customer communication and engagement.

Talon.One has raised $135 million to advance its AI-powered loyalty platform, serving over 270 global brands including H&M and Adidas.

BI WORLDWIDE unveils BIW Channel Solutions, a global initiative using behavioural science and tech to enhance partner motivation in indirect sales channels.

Amperity has been named a leader in the IDC MarketScape 2025 for retail customer data platforms, praised for AI-driven tools and data unification.

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

Targa Telematics has unified its global digital presence under one platform, enhancing brand identity after integrating Viasat across multiple countries.