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Customer retention Stories

UK Stories

Customer retention stories

Triple Point backs Pelican's Steplab education tech deal
Software-as-a-Service

Triple Point backs Pelican's Steplab education tech deal

Backed by new financing, the schools software group can expand in Britain and overseas while adding acquisitions to its growth plans.

By Karen Joy Bacudo • 4 min read • 2 days ago
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • 3 days ago
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • 5 days ago
Osprey London boosts checkout with Ingrid delivery platform
Customer Relationship Management

Osprey London boosts checkout with Ingrid delivery platform

The retailer shifted 90% of UK deliveries to cheaper services after adding carrier choice and more flexible checkout options for shoppers.

By Joseph Gabriel Lagonsin • 3 min read • 6 days ago
UK bank customers ready to quit over crime failures
Fintech

UK bank customers ready to quit over crime failures

Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.

By Karen Joy Bacudo • 4 min read • Last week
emerchantpay adds Visa Instalments for UK merchants
Buy Now Pay Later

emerchantpay adds Visa Instalments for UK merchants

UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.

By Karen Joy Bacudo • 4 min read • Last week
Gen Z serial returners rise as retailers tighten rules
Customer Experience

Gen Z serial returners rise as retailers tighten rules

Retailers are losing their grip on returns as more young shoppers shrug off fees and suspensions, a survey shows.

By Sean Mitchell • 4 min read • This month

Global Stories

Customer retention stories

Gainsight launches Developer Studio & Skilljar tie-up
Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Addepar unveils AI tools for investment professionals
Customer Relationship Management

Addepar unveils AI tools for investment professionals

The rollout aims to cut manual reconciliation and improve portfolio visibility as wealth managers face rising pressure to automate reporting and client updates.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
TechnologyOne posts record profit as AI boosts growth
Software-as-a-Service

TechnologyOne posts record profit as AI boosts growth

Strong adoption of AI tools and SaaS+ lifted TechnologyOne to its 17th straight record first-half profit and revenue.

By Karen Joy Bacudo • 5 min read • Last week
Tower cuts call times with Amazon Connect AI pilot
Digital Transformation

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • Last week
AI accessibility tools miss major app barriers, study finds
Customer Experience

AI accessibility tools miss major app barriers, study finds

More than half of assistive technology users have hit inaccessible apps this year, despite widespread AI adoption to fix digital barriers.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Customer retention stories

NAB redesigns app & online banking for retail customers
Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Last week
Vodafone launches EOFY sale with big handset discounts
Wearables

Vodafone launches EOFY sale with big handset discounts

Households facing tighter budgets may find relief in discounts of up to AUD $1,200 on iPhones, plus cheaper plans and broadband.

By Sofiah Nichole Salivio • 3 min read • Last week
Questrade goes live with Temenos software for Questbank
Software-as-a-Service

Questrade goes live with Temenos software for Questbank

The rollout gives Questbank the core banking system it needs to begin offering deposits and mortgages to Canadian customers under OSFI rules.

By Mark Tarre • 3 min read • This month
Responsive tops USD $1 trillion in business opportunities
Digital Transformation

Responsive tops USD $1 trillion in business opportunities

More buyers are using AI to scrutinise vendors, as the software firm says faster responses now affect revenue and win rates.

By Mark Tarre • 4 min read • This month
Loyalty schemes shape repeat buying, study finds
Customer Experience

Loyalty schemes shape repeat buying, study finds

US shoppers are making loyalty programmes part of weekly spending, with 91% saying they influence whether they buy again.

By Sean Mitchell • 4 min read • This month