SecurityBrief UK - Technology news for CISOs & cybersecurity decision-makers
United Kingdom

Customer retention Stories

UK Stories

Customer retention stories

Global Stories

Customer retention stories

Amperity launches Pér AI agent for marketing workflows
Customer Relationship Management

Amperity launches Pér AI agent for marketing workflows

The tool aims to cut delays between analysis and campaign action, letting marketers approve AI-suggested steps inside existing systems.

By Mara Sugue • 4 min read • Yesterday
UST: Businesses must rethink how AI returns are measured
Digital Transformation

UST: Businesses must rethink how AI returns are measured

Australian firms risk spending increasing resources on AI pilots that ultimately fail to prove gains in revenue, efficiency or customer service.

By David Shilovsky • 5 min read • Yesterday
Morrisons boosts loyalty sales with Eagle Eye revamp
Amazon

Morrisons boosts loyalty sales with Eagle Eye revamp

The revamped More Card scheme has helped Morrisons lift loyalty-linked sales from 47% to 65% in 18 months, as it adds real-time offers.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Failed cross-border payments cost banks USD $2.2 million
Risk & Compliance

Failed cross-border payments cost banks USD $2.2 million

For a bank handling 10,000 cross-border payments a day, failed transactions can drain about USD $2.2 million a year and drive customers away.

By Karen Joy Bacudo • 4 min read • Last week
Australian shoppers quit brands over returns policies
eCommerce

Australian shoppers quit brands over returns policies

A survey found 55% of Australian shoppers have walked away from fashion buys over return terms, exposing a gap retailers may be underestimating.

By Raphael Veloso • 4 min read • Last week
Engage2Excel expands StorONE storage platform to 1PB
Data Protection

Engage2Excel expands StorONE storage platform to 1PB

The move could help the workforce solutions provider stretch existing flash capacity across production, backup and disaster recovery as data grows.

By Mara Sugue • 3 min read • This month
Gainsight links Salesforce Agentforce & Slack to data
Software-as-a-Service

Gainsight links Salesforce Agentforce & Slack to data

Sales and customer success teams can now see renewal risks and expansion signals in Slack and Salesforce without switching systems.

By Mara Sugue • 4 min read • This month
Teciem names new chief technology & customer officers
Software-as-a-Service

Teciem names new chief technology & customer officers

Banks seeking faster system upgrades may benefit as Teciem adds two senior executives to steer technology and customer delivery.

By Sofiah Nichole Salivio • 4 min read • This month
Bitget launches reward scheme after security incident
Risk & Compliance

Bitget launches reward scheme after security incident

User balances remain intact as Bitget ties payouts to trading activity after a September 24 security incident, with rewards paid in USDT.

By Karen Joy Bacudo • 3 min read • Last month
U.S. Bank names Jessica Alba for new business cards
Financial Systems

U.S. Bank names Jessica Alba for new business cards

Small businesses could gain richer cash-back rewards and expense tools, as the bank enters a crowded market for cards tied to deposits and controls.

By Karen Joy Bacudo • 4 min read • Last month
Midnite taps BR-DGE to expand payments infrastructure
Fintech

Midnite taps BR-DGE to expand payments infrastructure

The move should let customers use more payment options as the betting operator expands beyond the UK and Ireland.

By Raphael Veloso • 3 min read • Last month
The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully
Customer Experience

The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully

With UK shoppers planning GBP £17.9 billion of Golden Quarter spending, brands face tougher battles for cautious consumers' custom.

By Mrinalini Chowdhary • 5 min read • Last month
DXC names three winners of 2026 insurance invitational
Software-as-a-Service

DXC names three winners of 2026 insurance invitational

Insurers in Australia and New Zealand may gain tools for fraud checks, customer communication and injury recovery after DXC picked three startups.

By Mara Sugue • 5 min read • Last month
Business AI spending rises 406% at Revolut Business
Software-as-a-Service

Business AI spending rises 406% at Revolut Business

Companies are treating AI like a recurring operating cost, with monthly business spending up 406% and average outlay far above retail users.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Australian Brands Expanding Internationally: Is Your Data Ready?
Software-as-a-Service

Australian Brands Expanding Internationally: Is Your Data Ready?

Incomplete customer data can undermine overseas sales, delaying deliveries, returns and marketing even when Australian fulfilment is strong.

By Edmund Ng • 5 min read • Last month
Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • Last month
Com-X named APAC finalist in 2026 MSP Titans Awards
Digital Transformation

Com-X named APAC finalist in 2026 MSP Titans Awards

The finalist nod could boost Com-X's visibility as businesses seek advisers on cyber risk, compliance and hybrid workplace technology.

By Raphael Veloso • 4 min read • Last month