Customer retention stories - Page 2

Alteryx hires Julie Irish from Couchbase to drive global IT, data governance and AI adoption as the software group accelerates digital transformation.

UK businesses back bank-led recurring payments as GoCardless says cards and admin costs are draining revenue and delaying collections.

AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.

Poor product information is pushing up retail returns and turning shoppers away, with Akeneo research saying clearer data could protect margins and loyalty.

CSOs are shedding their purely technical image as security chiefs are pushed into the boardroom to drive sales, trust and growth.

GoCardless and Jellyfish Energy complete first live recurring Pay by Bank test, opening the open banking model to business energy billing.

DaaS finance helps channel partners unlock IT upgrades, cut upfront costs and build predictable refresh cycles for SMEs.

Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.

New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.

Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.

Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

SD Worx Ireland eyes 25% payroll share as tighter rules and EUR €3 million SME push fuel demand for compliant, automated pay systems.

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

SonicWall's future-proof firewalls help partners cut rip-and-replace, boost security and lock in long-term customer loyalty.

Tenable appoints veteran cybersecurity sales leader Dino DiMarino as chief revenue officer to drive global growth in exposure and AI risk.

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.