Customer retention stories - Page 3

Research shows 79% of Australian small businesses linking milestone celebrations with better performance, yet only 21% take time to mark achievements.

Rob Tarkoff has been appointed CEO of Seismic, succeeding co-founder Doug Winter, as the company enters a new phase of growth and innovation.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.

Taboola's Realise platform adds Generative AI upgrades, helping advertisers boost campaign performance beyond search and social channels by up to 34%.

Australian small businesses lose over 22 hours weekly managing complex payment systems, risking cash flow, customer loss, and security concerns, says new report.

The Marketing Centre has expanded its UK network by appointing three senior fractional CMOs to boost growth and align marketing with sales.

BFCM 2025 demands tech-savvy strategies; brands using AI, personalisation, and data-driven insights will outperform those relying on broad discounts.

Tenable’s co-CEOs lead innovation in exposure management, driving growth and stability with a unique dual leadership model after their CEO’s passing.

Ecommpay's upgraded Subscriptions service boosts recurring payment success, increasing merchant renewal rates by up to 3% and reducing involuntary churn.

Paysecure launches a dynamic cashier offering merchants customised payment flows, boosting conversion rates by 7% and raising deposit values by 35%.

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail’s huge Q4 potential.

CrayonIQ’s new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

Tinybeans saw a 12% rise in subscription revenue to USD $3.32m despite an 11% fall in total revenue, cutting cash outflows by 64% in FY25 for stronger growth.

Keyloop partners with Kortical to embed AI in its software, boosting UK automotive dealers’ finance renewal rates by an average 7.1% in early trials.

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.