IBM Consulting Stories

Global Stories

IBM Consulting stories

IBM & Google Cloud launch new AI modernisation practice

It aims to help regulated industries connect AI agents to legacy systems without rebuilding core infrastructure, as demand for production rollouts grows.

By Mark Tarre • 4 min read • Last week

Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • This month

Data Protection

Entrust & IBM Consulting team up on quantum-safe security

Large firms face mounting pressure to unify cryptography oversight as quantum risk and regulatory scrutiny make legacy encryption harder to defend.

By Shannon Williams • 4 min read • Thu, 30th Apr 2026

Cloud Security

CrowdStrike launches AI security coalition with partners

Boards face mounting pressure to fix AI-found code flaws faster, as CrowdStrike and partners launch a service to rank exploit risks.

By Mark Tarre • 4 min read • Fri, 24th Apr 2026

Digital Transformation

IBM unveils AI cyber defences against autonomous attacks

Large organisations are facing faster, more autonomous cyberattacks as IBM adds AI tools to spot weak points and speed up response.

By Catherine Knowles • 4 min read • Fri, 17th Apr 2026

Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026

Digital Transformation

IBM Consulting appoints new leaders for industrial division in Australia

IBM Consulting Australia appoints Melanie Evans and promotes Wynand Fourie to lead its Distribution & Industrial division, boosting digital and AI innovation across sectors.

By Melvin Hipolito • 3 min read • Wed, 22nd Oct 2025

Unified Communications

Dr Nicole Mather named Chair as Wellcome Genome Campus expands

Dr Nicole Mather has been named Chair of the Wellcome Genome Campus Science Advisory Group as it embarks on a major expansion in genomics and data science.

By Jed Nykolle Harme • 4 min read • Fri, 10th Oct 2025

Data Analytics

Cloudera celebrates AI innovation & partnerships at EVOLVE25

Cloudera's EVOLVE25 in Singapore celebrates AI innovation, recognising 24 finalists in its Data Impact Awards and fostering industry collaboration on AI challenges.

By Sean Mitchell • 4 min read • Thu, 7th Aug 2025

Digital Transformation

Celonis reveals AgentC to enhance AI with process insight

Celonis has launched AgentC, a suite of AI agents enhanced with process intelligence, aimed at streamlining enterprise applications and boosting efficiency.

By Melania Watson • 3 min read • Thu, 24th Oct 2024

Hyperscale

Salesforce unveils Agentforce Partner Network to delivery specialised AI agents

Salesforce unveils the Agentforce Partner Network, collaborating with AWS, Google, and IBM to revolutionise AI-driven customer success with new agents.

By Sean Mitchell • 3 min read • Thu, 19th Sep 2024

Unified Communications

Salesforce, IBM expand AI partnership for regulated industries

Salesforce and IBM expand their AI collaboration, aiming to empower regulated industries with advanced AI agents while ensuring data security and compliance.

By Kaleah Salmon • 4 min read • Wed, 18th Sep 2024

Customer Relationship Management

IBM & Salesforce announce strategic AI partnership

IBM and Salesforce expand their partnership to merge IBM's watsonx AI with Salesforce's Einstein 1, aiming to revolutionise AI and data integration for businesses.

By Sean Mitchell • 3 min read • Fri, 24th May 2024

Marketing Technologies

Adobe unveils Firefly & Custom Models to harness GenAI advances

Adobe shakes up content creation with the launch of Firefly Services and Custom Models, harnessing generative AI to streamline productivity and personalise brand content.

By Sean Mitchell • 3 min read • Wed, 27th Mar 2024