Instant Messaging (IM) stories
Custodia warns of AI record-keeping risk in finance
Last week
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uc
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risk & compliance
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genai
Custodia says financial firms must widen record-keeping to cover collaboration tools, messaging apps and AI-generated content as regulators step up scrutiny.
Stable call centre KPIs mask growing customer anger
Last month
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uc
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cx
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martech
UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.
OpenAI unveils GPT-5.3 Instant with fewer refusals
Last month
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martech
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personalisation
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cdp
OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.
WhatsApp unveils lockdown mode for high-risk users
Wed, 28th Jan 2026
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data protection
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surveillance
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encryption
WhatsApp launches Strict Account Settings, a lockdown mode offering tighter privacy and security for journalists and other high‑risk users.
LinkedIn DMs abused to spread Python-based malware
Wed, 21st Jan 2026
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firewalls
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endpoint protection
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devops
Attackers are abusing LinkedIn private messages to deliver Python-based malware via booby-trapped archives, ReliaQuest has warned.
Varonis acquires SlashNext for up to USD $150 million to boost AI email security
Fri, 5th Sep 2025
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uc
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hybrid cloud
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cloud security
Varonis has acquired AI-driven email security firm SlashNext for up to USD $150 million, enhancing its threat detection across emails and messaging platforms.
Hornetsecurity launches AI cyber assistant for Microsoft 365
Fri, 20th Jun 2025
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uc
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semiconductors
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cloud security
Hornetsecurity unveils an AI Cyber Assistant within 365 Total Protection Plan 4 to boost Microsoft 365 security with automated email and Teams threat defence.
Email still vital for business despite messaging app surge
Wed, 11th Jun 2025
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email security
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email
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im
Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.
TP report shows Gen Z prefer interactive communication
Fri, 4th Apr 2025
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cx
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martech
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digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.
Grandstream releases two new models in GCC6000 Series
Thu, 5th Sep 2024
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cloud services
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grandstream
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file sharing
Grandstream expands its GCC6000 Series with the new GCC6010W and GCC6011, offering unified communication, networking, and security solutions for SMEs.
Australian shoppers want real-time interaction with brands
Fri, 28th Oct 2022
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fintech
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financial systems
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e-commerce
Twilio's survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.
Zoom expands its platform by adding Zoom Team Chat feature
Wed, 14th Sep 2022
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uc
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open source
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hybrid & remote work
Chat technology helps dispersed teams consolidate workflows, gain efficiencies, and enable people to work better together.
Kaspersky uncovers malicious version of Whatsapp mod
Thu, 26th Aug 2021
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application security
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cybersecurity
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apps
Malicious FMWhatsapp mod discovered spreading Triada mobile Trojan, leaving users vulnerable to illegal activity.
Messaging app used to control and distribute malware
Mon, 26th Apr 2021
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malware
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cybersecurity
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im
Hackers are using instant messaging app Telegram for remote control and distribution of malware, according to Check Point Research.
When good tech goes bad - the challenge of complexity
Fri, 9th Nov 2018
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opinion
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im
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simplify work
Beautiful system tapestries have created confusing labyrinths that people have to navigate just to get their job done, wasting time and energy.
NHS staff breaking data security policies every day with WhatsApp
Wed, 14th Mar 2018
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cybersecurity
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healthtech
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whatsapp
The 'unsustainable' issue of NHS staff using consumer instant messaging services is actually much bigger than has been previously reported.