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IT support Stories

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IT support stories

Nebula Global Services appoints Scott Lynn as Director
Partner Programmes

Nebula Global Services appoints Scott Lynn as Director

Demand for consistent global IT support is driving Nebula Global Services to bolster senior leadership as it expands across 170 countries.

By Sofiah Nichole Salivio • 3 min read • 4 days ago
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Last week
UK fintech hiring to rise 14% in 2026 as neobanks slow
Risk & Compliance

UK fintech hiring to rise 14% in 2026 as neobanks slow

London will remain the main hiring hub, with fintech vacancies forecast to rise 14% in 2026 as firms prioritise compliance and infrastructure.

By Karen Joy Bacudo • 3 min read • Last week
Atos launches AI workplace service for mid-size firms
Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • Last week
WellData wins 50 contracts as database demand grows
Disaster Recovery

WellData wins 50 contracts as database demand grows

Database outages are pushing more retailers and healthcare groups to hire external specialists, driving more than 50 new WellData contracts.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Global Stories

IT support stories

TeamViewer adds Microsoft AI video boost to Assist AR
Manufacturing

TeamViewer adds Microsoft AI video boost to Assist AR

Remote technicians in patchy network areas should see clearer feeds as Microsoft's video sharpening tool cuts downtime and site visits.

By Mark Tarre • 3 min read • Yesterday
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms
Digital Transformation

GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms

IT support teams will get faster troubleshooting as GoTo embeds agentic AI, live device data and tighter Nexthink links into LogMeIn products.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Storm Technology names Conall O'Kane M365 Director
Digital Transformation

Storm Technology names Conall O'Kane M365 Director

The new role puts a seasoned Microsoft specialist in charge of Storm Technology's M365 practice as customers seek tighter governance and compliance.

By Sofiah Nichole Salivio • 3 min read • Last week
FPT launches Flezi Foundry for AI-led software delivery
Private Cloud

FPT launches Flezi Foundry for AI-led software delivery

Enterprises could see faster, more accountable software delivery as human oversight stays in place for AI agents handling coding and support.

By Sofiah Nichole Salivio • 4 min read • Last week
Workday launches AI agents for IT support & travel
Digital Transformation

Workday launches AI agents for IT support & travel

Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.

By Sofiah Nichole Salivio • 4 min read • Last month
CypherLoc scam kit drives millions of browser attacks
Endpoint Protection

CypherLoc scam kit drives millions of browser attacks

Browser-based fraud is scaling fast, with Barracuda saying CypherLoc has driven about 2.8 million attacks since the start of 2026.

By Sean Mitchell • 3 min read • Last month
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last month
KongTuke uses Microsoft Teams chats to breach firms
Malware

KongTuke uses Microsoft Teams chats to breach firms

Corporate users can be compromised in under five minutes when attackers pose as help-desk staff in external Microsoft Teams chats, researchers say.

By Sofiah Nichole Salivio • 4 min read • Last month
YASH named Major Contender in Everest digital workplace
Digital Transformation

YASH named Major Contender in Everest digital workplace

Mid-market buyers are increasingly favouring flexible workplace deals as YASH earns recognition for scalable cloud and security services.

By Mark Tarre • 3 min read • Last month

Stories from Other Regions

IT support stories

Why Australian SMEs can't afford to treat cybersecurity as an afterthought
Disaster Recovery

Why Australian SMEs can't afford to treat cybersecurity as an afterthought

Rising attack volumes are exposing under-resourced SMEs to downtime, lost contracts and regulatory risk unless security is built in now.

By Corp IT • 5 min read • Last month
Westcon-Comstor expands APAC support with DSE scheme
Hybrid Cloud

Westcon-Comstor expands APAC support with DSE scheme

The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.

By Sofiah Nichole Salivio • 3 min read • Last month