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IT support Stories - Page 2

UK Stories

IT support stories

Advania names new UK CFO & CMO following expansion
Digital Transformation

Advania names new UK CFO & CMO following expansion

Growth in Britain puts integration and visibility under pressure as Advania adds senior finance and marketing leadership.

By Mark Tarre • 3 min read • Last month
Aspire Technology Solutions buys NVT Group in Scotland
Digital Transformation

Aspire Technology Solutions buys NVT Group in Scotland

The deal adds 49 staff and more than 90 customers, giving Aspire a larger Scottish base as managed services consolidation gathers pace.

By Catherine Knowles • 4 min read • Last month
UK workers lose meeting time to hybrid tech glitches
Unified Communications

UK workers lose meeting time to hybrid tech glitches

Most UK staff are losing 6.5 minutes a meeting to hybrid tech faults, as employers spend more on AI and office kit.

By Sofiah Nichole Salivio • 4 min read • Tue, 31st Mar 2026

Global Stories

IT support stories

MetTel launches connected laptop service for enterprises
Firewalls

MetTel launches connected laptop service for enterprises

Enterprise IT teams could cut deployment delays as MetTel’s new service ships laptops preloaded, connected and supported across mobile networks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Splashtop launches unified IT platform for endpoints
Endpoint Protection

Splashtop launches unified IT platform for endpoints

It aims to cut the need for multiple IT tools by combining patching, security alerts and remote support in one dashboard for distributed fleets.

By Shannon Williams • 3 min read • Last month
Owl Labs secures Microsoft Teams certification for devices
Unified Communications

Owl Labs secures Microsoft Teams certification for devices

IT buyers can now standardise on a fully certified Owl Labs kit for Microsoft Teams, easing compatibility headaches in hybrid meeting rooms.

By Mark Tarre • 4 min read • Last month
Sidetrade launches AI-native plan with three new products
Software-as-a-Service

Sidetrade launches AI-native plan with three new products

The shift could lift AI-related income and margins as Sidetrade seeks to turn its vast transaction data into subscription products by 2030.

By Sofiah Nichole Salivio • 5 min read • Last month
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Last month
Great Southern Grammar embraces AI to boost high-impact teaching
Data Protection

Great Southern Grammar embraces AI to boost high-impact teaching

Battery-strapped students at Great Southern Grammar are gaining more classroom time after a Surface laptop rollout cut device downtime and boosted AI use.

By Anthony Caruana • 6 min read • Last month
How Apograph uses proactive firewall upgrades to protect clients and control costs
Firewalls

How Apograph uses proactive firewall upgrades to protect clients and control costs

Predictable monthly payments are helping organisations avoid emergency firewall failures, cut downtime and keep security budgets under control.

By Gaëlle Perrin • 4 min read • Last month
Freshworks boosts Freshservice with live asset mapping
Digital Transformation

Freshworks boosts Freshservice with live asset mapping

IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.

By Sean Mitchell • 4 min read • Last month
TeamViewer tops one million AI remote support sessions
Software-as-a-Service

TeamViewer tops one million AI remote support sessions

AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ControlUp adds Intel Device IQ to desktop monitoring
Human Capital Management

ControlUp adds Intel Device IQ to desktop monitoring

It gives IT teams earlier warning of laptop faults by tying silicon-level telemetry to user experience data on hybrid work PCs.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
Start Tech boss urges MSPs to focus on business needs
Digital Transformation

Start Tech boss urges MSPs to focus on business needs

Managed service providers risk missing client needs if they chase AI hype first, Ian Groves told an industry event in London.

By Sofiah Nichole Salivio • 5 min read • Fri, 27th Mar 2026

Stories from Other Regions

IT support stories

efex buys Priority 1 IT to expand Queensland reach
Network Infrastructure

efex buys Priority 1 IT to expand Queensland reach

The deal gives medical and regional business customers in the Darling Downs access to broader support as efex deepens its Queensland footprint.

By Mark Tarre • 3 min read • Wed, 1st Apr 2026
Pia joins Pax8 Marketplace with AI help desk automation
Digital Transformation

Pia joins Pax8 Marketplace with AI help desk automation

MSPs can now buy Pia’s aiDesk through Pax8, easing adoption of help desk automation as providers seek to cut routine ticket work.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
HPE updates Complete Care with AI tools for hybrid IT
Hybrid Cloud

HPE updates Complete Care with AI tools for hybrid IT

The revamp aims to ease hybrid IT headaches for Singapore and Southeast Asian firms as AI projects strain ageing systems and fragmented support.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026