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IT support Stories - Page 3

UK Stories

IT support stories

Emerge Digital secures B Corp status amid AI rollout
Risk & Compliance

Emerge Digital secures B Corp status amid AI rollout

Gloucestershire-based Emerge Digital gains B Corp status as it expands into AI with ApexAI and extends its Gloucester Rugby tech deal.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
Leaving a Navy tech role for a life on the road with Smart CT was a shore thing
Network Infrastructure

Leaving a Navy tech role for a life on the road with Smart CT was a shore thing

Swapping warships for Wi‑Fi, a young Navy engineer finds freedom, fresh tech and respect on the road as a Smart CT field specialist.

By Georgia Davidson • 6 min read • Wed, 4th Mar 2026

Global Stories

IT support stories

BT wins GBP £200 million NIE Networks connectivity deal
Network Infrastructure

BT wins GBP £200 million NIE Networks connectivity deal

The multi-year pact should bolster Northern Ireland’s power resilience as utilities face rising cyber threats and ageing infrastructure.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Lwart expands Rimini Street support to SAP & VMware
Malware

Lwart expands Rimini Street support to SAP & VMware

Lwart extends Rimini Street support to SAP and VMware to cut licensing pressure, avoid forced upgrades and refocus IT on operations.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026
Kore.ai unveils platform to tackle enterprise AI sprawl
Data Protection

Kore.ai unveils platform to tackle enterprise AI sprawl

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
GoTo debuts LogMeIn Partner Network for IT resellers
Software-as-a-Service

GoTo debuts LogMeIn Partner Network for IT resellers

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

By Sean Mitchell • 3 min read • Wed, 18th Mar 2026
SIOS wins triple honours for leadership & support teams
Disaster Recovery

SIOS wins triple honours for leadership & support teams

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Smart CT clinches global IT support deals to scale up
Network Infrastructure

Smart CT clinches global IT support deals to scale up

Smart CT lands three global IT support deals covering 65,000-plus devices as it accelerates expansion across Europe, Asia and Australia.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
HPE complete care service: Refocused for your AI advantage
Hybrid Cloud

HPE complete care service: Refocused for your AI advantage

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

By Mark Bakker • 5 min read • Fri, 6th Mar 2026
AI is accelerating women's impact in tech - here's what it looks like up close
DevOps

AI is accelerating women's impact in tech - here's what it looks like up close

AI is freeing women in tech from admin drudgery, giving them space to think, lead and amplify their impact across delivery and design.

By Lorraine Sinnott • 3 min read • Tue, 3rd Mar 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Australian employers brace for renewed pay negotiations
Human Capital Management

Australian employers brace for renewed pay negotiations

Australian employers grow bolder on 2026 pay talks, ready to lift offers modestly and use perks as tight budgets meet scarce skills.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026

Stories from Other Regions

IT support stories

Sharp New Zealand buys Securecom to boost IT services
Firewalls

Sharp New Zealand buys Securecom to boost IT services

Sharp New Zealand buys managed IT specialist Securecom, signalling a pivot from print hardware to broader cyber security and cloud services.

By Sean Mitchell • 4 min read • Wed, 4th Mar 2026