Retail Stories - Page 3

UK Stories

Retail stories

Data Protection

UK consumers screen calls amid contact centre trust gap

Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Buy Now Pay Later

emerchantpay adds Visa Instalments for UK merchants

UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.

By Karen Joy Bacudo • 4 min read • Last month

Customer Experience

Payment outages fuel abuse of shop staff, study says

Customer patience can snap within minutes of card failures, leaving shop and hospitality staff to absorb abuse during outages.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Retailers prioritise cost control over staff experience

Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.

By Sean Mitchell • 4 min read • Last month

Global Stories

Retail stories

Expedia

Expedia moves ad business under chief marketing officer

Expedia is aiming to boost revenue from ad sales as travel platforms race to turn booking data and loyalty schemes into media businesses.

By Sofiah Nichole Salivio • 3 min read • Last month

Software-as-a-Service

Publicis to acquire LiveRamp for USD $2.167bn in cash

The cash purchase will expand Publicis's data and AI ambitions, while giving LiveRamp shareholders a 29.8% premium and closing certainty.

By Mark Tarre • 6 min read • Last month

Software-as-a-Service

APAC firms face AI governance gap over rogue tools

Unapproved collaboration apps are widening security loopholes for APAC businesses as AI tools spread faster than governance can keep up.

By Mark Tarre • 4 min read • Last month

Manufacturing

Denodo adds AWS links for agentic AI & data governance

Poor data quality has been slowing enterprise AI roll-outs, prompting Denodo to link live governed data to AWS agentic tools across multiple services.

By Sean Mitchell • 4 min read • Last month

Manufacturing

Blue Yonder & NVIDIA build AI factory for supply chains

It could speed warehouse decisions for 3,000 retailers, manufacturers and logistics providers as Blue Yonder readies new AI agents later this year.

By Mark Tarre • 4 min read • Last month

Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Deputy are shaping future of shift work administration

Managers in retail, hospitality and healthcare could save hours as the AI tool automates rosters and timesheets while flagging breaches.

By David Shilovsky • 5 min read • Last month

Manufacturing

Versa study finds gap in network-security convergence

Shared ownership of security and networking is still rare at large US firms, leaving many exposed to breaches, delays and higher costs.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Ericsson launches W2255 5G adapter for enterprise WAN

Outages are pushing retailers and manufacturers towards 5G and satellite links as Ericsson adds faster failover and centralised control for branch networks.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Last month

Ransomware

Intruder finds exposed MySQL databases in 26% of firms

The findings show many firms still leave internet-facing databases and admin tools open, giving attackers easy routes before flaws are even published.

By Sean Mitchell • 4 min read • Last month