Automation stories - Page 92

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

Vanquis Bank is enhancing its digital strategy by adopting SAS Viya on Microsoft Azure, aiming to improve risk management and compliance efforts.

Logicalis emerges as Cisco's first global partner to offer Managed XDR, aiming to enhance threat detection with AI-driven automation and global intelligence.

Yuno has launched Smart Routing, an automated payment solution to optimise processes for merchants, enhancing approval rates and reducing costs.

Splunk has expanded its observability portfolio by integrating Cisco AppDynamics, enhancing visibility and insights for IT operations amidst hybrid environments.

Microsoft, Accenture, and Avanade are joining forces to revolutionise industries by implementing generative AI and Copilot technologies across various sectors.

SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.

Camunda has appointed Barbie Brewer as Chief People Officer to enhance engagement within its growing remote workforce of over 500 employees.

Kaseya predicts a transformative future for Managed Service Providers, as technology enables small to mid-sized businesses to compete with larger firms.

Device Authority has reached a significant milestone with its KeyScaler as a Service platform, surpassing 11 million machine identity authentications globally.

For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.

Tricentis has launched qTest Copilot, a generative AI tool designed to enhance test case generation and streamline testing for software delivery teams.

Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.

Informatica has expanded its GenAI-powered data management assistant, CLAIRE GPT, to Europe and Asia Pacific, enhancing data accessibility and sovereignty.

Fortinet has enhanced its generative AI capability with new integrations to FortiAI, progressing its AI innovation across seven products in its portfolio.

Infinigate has reported a revenue of GBP £1.2 billion for H1 2024-2025, marking a 14% year-on-year growth despite economic challenges.

EXL has unveiled its new Insurance LLM, enhancing claims accuracy by 30% for the insurance sector, leveraging NVIDIA partnerships and advanced AI techniques.

Org has appointed Mark O'Connor as Managing Director of its Data, Automation & AI practice, aiming to enhance client strategies in advanced technology.

N-able has launched Fortified Copies from Cove Data Protection, a feature designed to automate backup immutability and bolster data security against ransomware.

ABBYY unveils new AI tools to enhance document processes, including Phoenix, a multi-modal learning approach, aimed at revolutionising business operations.