Identity verification Stories

Global Stories

Identity verification stories

Deepfake scams drive USD $40 billion fraud warning

Banks and insurers face rising losses as deepfake fraud is now estimated at USD $40 billion a year, with voice cloning fuelling most cases.

By Karen Joy Bacudo • 5 min read • Yesterday

Customer Experience

netnumber & Kudosity strike APAC messaging partnership

The deal should help enterprise customers improve message delivery and cut fraud risk as the pair expand across APAC markets.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday

AI Agents

Zendesk launches directory for verified AI support endpoints

The new directory aims to stop AI assistants from routing users to spoofed help desks by verifying brands' official support channels first.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday

Customer Experience

7 Steps to Implement Digital Identity Verification Successfully

Poorly designed checks can block genuine customers or let fraudsters through, so leaders need a risk-based verification flow that preserves conversion.

By Shivani Pimpili • 5 min read • Yesterday

Payment Technologies

AI agents force payments industry to verify intent

Banks and card networks may need new checks as software agents start buying on customers' behalf, blurring fraud and consent.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Crypto

Oobit launches AI payments for stablecoin purchases

Users in more than 75 countries can now approve AI-made purchases without handing assistants ongoing access to funds or card details.

By Karen Joy Bacudo • 4 min read • 2 days ago

Artificial Intelligence

Animoca partners on AI agents for verified shopping

The pilot aims to let shopping bots prove user eligibility for discounts and benefits while keeping personal data hidden from merchants.

By Karen Joy Bacudo • 4 min read • Last week

Risk & Compliance

Stakk completes USD $63 million ParaScript acquisition

The enlarged group now serves more than 300 enterprise customers and processes over 110 billion digital interactions a year across four regions.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Fintech

G+D & FraudAverse join forces against payment fraud

Banks in the Americas are set to get faster fraud checks as the tie-up targets instant payment scams and card-not-present losses.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Customer Relationship Management

Mobilise launches telecom software for non-telco brands

The launch gives travel and fintech brands a faster route into mobile services, with software that avoids building telecom systems from scratch.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Multi-factor authentication

Fraudulent hires get credentials before detection, HYPR

Most fake hires are exposed only after getting system access, leaving companies vulnerable for days and often weeks before a fraud is spotted.

By Mara Sugue • 3 min read • This month

Data Protection

Financial services top mobile verification activity

Financial firms accounted for 41.6% of verified mobile activity in the first half of 2026, as numbers became central to banking and account recovery.

By Mara Sugue • 3 min read • This month

Fintech

ProSight survey says fraud is now a human problem too

Most losses now stem from weak customer and employee awareness, even as banks pour more money into technology and still struggle to keep pace.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Identity verification stories

Multi-factor authentication

Passkeys offer greater security as AI lowers phishing barrier

AI-generated phishing is making employee vigilance less reliable, pushing organisations towards passkeys and phishing-resistant multi-factor authentication.

By David Shilovsky • 5 min read • Yesterday

Encryption

NAB rolls out encrypted mobile ID checks in Queensland

Selected Queensland customers can now verify their identity at NAB branches by sharing a mobile driver licence, cutting manual checks and document handling.

By Mara Sugue • 4 min read • 2 days ago