IT support stories - Page 7
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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uc
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
47% digital workers struggle for information to be effective: Gartner
Thu, 11th May 2023
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productivity
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workplace
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workforce technology
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
Unplanned outages cause Kiwibank to go offline for second time in three days
Mon, 6th Sep 2021
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kiwibank
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it support
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banking
The latest issue comes after planned maintenance on Kiwibank's IT systems in the early hours of Sunday morning.
Harbouring a winner
Fri, 1st May 2009
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tablets
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it support
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relationships
With humble beginnings as an in-house IT support team for East Harbour Management Services Ltd, EastHarbour IT has grown to become a business in its own right.