DXC launches AI-led workplace service for employees

DXC Technology has launched DXC Workplace Services, a new offering built around AI-led support for employees.

The service is designed to work with an organisation's existing workplace technology rather than requiring new software or replacement systems. It aims to address long-standing problems caused by fragmented tools, disconnected workflows and reactive IT support.

At the centre of the offering is DXC OASIS, an orchestration platform that uses agent-based AI workflows alongside human specialists. This model is intended to anticipate employees' technology needs, handle tasks through common communication channels such as email, chat and phone, and resolve some issues before they affect day-to-day work.

The launch reflects growing demand from employers for workplace technology that improves staff output without adding complexity for IT teams. Many companies have spent heavily on digital tools in recent years, but support systems often remain split across different platforms and service desks, leaving workers to navigate several systems to complete routine tasks or report problems.

DXC said the new service is intended to simplify that environment by managing the employee workplace across devices, platforms and services already in use. It highlighted three elements of the product: a design based on established employee workflows, integration of existing technology investments, and a combination of AI, automation and DXC expertise.

According to DXC, customers using the approach have recorded a 40% reduction in operational complexity and a 60% reduction in service desk enquiries. The company also said employees gained more than 15 hours of productivity per month on average, while half of device issues were resolved before users became aware of them.

Support model

DXC is positioning the service as a shift from reactive IT support to a model that intervenes earlier. Rather than waiting for employees to report faults, the system is intended to identify patterns, surface issues and direct help through the communication method each worker already uses.

The approach also points to a broader shift in workplace services towards blending automation with human oversight. Businesses have increasingly sought to apply AI to internal operations, but many remain cautious about introducing additional standalone tools or creating new layers of administration for support teams.

DXC said its service is designed to avoid that trade-off by fitting around existing systems. It argued that employers should not have to choose between staff experience, IT efficiency and wider business priorities.

"Organisations shouldn't be forced to choose between three things: advancing business priorities, improving IT efficiency, and enhancing the employee experience. DXC Workplace Services is designed to help organizations achieve these goals simultaneously by aligning the workplace experience with how employees work and reducing friction within and between workplace environments, resulting in a seamless and inclusive experience," said Kelly Candler, Global Offering Lead for Workplace & Business Process Services at DXC Technology.

Existing estate

A key part of the pitch is that organisations can use the service without replacing workplace platforms and devices already in place. That may appeal to companies trying to improve internal systems while controlling technology spending and avoiding another cycle of deployment and staff retraining.

DXC said Workplace Services applies experience design principles from the start so that support and workflows match established ways of working. In practice, that means making the support layer less visible to employees while shifting more of the burden of diagnosis and resolution to automated processes and specialist teams.

The use of agent-based AI in managed services is becoming a more prominent area of competition among technology service providers. Suppliers are under pressure to show measurable gains from AI in everyday business operations, particularly in areas such as support, service management and workflow coordination, where productivity gains can be tracked more directly.

For DXC, the launch also underlines its effort to tie workplace services more closely to its broader AI and managed services strategy. By linking Workplace Services to the DXC OASIS platform, the company is presenting a model in which orchestration software sits above existing infrastructure and coordinates tasks across systems and service teams.

DXC said the platform enables integrated management of employee workplaces through human and AI workflows, replacing siloed support functions with more joined-up processes. It said this has produced a 60% drop in service desk enquiries and resolved 50% of device issues before employees noticed them.