The Ultimate Guide to eCommerce
A curated UK edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for eCommerce.
What to know about eCommerce
eCommerce represents the dynamic world of buying and selling goods and services online. It is rapidly evolving with major advances in technology, logistics, payment systems, and customer experience strategies shaping the way businesses operate and consumers shop.
This tag covers a broad range of stories including security certifications for apps, the rise of marketplaces as sales channels, innovations in warehouse and inventory management, AI-driven tools for personalization and fraud prevention, expansions by fintech and shipping companies, as well as insights into consumer behaviors and trends.
Readers exploring our eCommerce tag will discover the latest developments influencing retailers, brands, and technology providers around the globe. Whether you are a business owner, marketer, or someone passionate about the future of retail, these stories offer valuable knowledge about leveraging technology, overcoming challenges like fraud and delivery expectations, and succeeding in a competitive digital marketplace.
UK eCommerce News
Regional stories with direct local relevance
Black Friday sales at risk from hidden delivery fees
Unexpected delivery and returns charges could deter shoppers from up to GBP £4.64 billion of UK Black Friday online spending, Locus found.
Travel brands lag in paid social as ad variety stalls
Most travel marketers plan to lift spending on paid social, but few feel ready as AI-driven platforms reward wider ad variety.
parcelLab ranks UK fashion brands on post-purchase
The benchmark suggests retailers that improve delivery updates, returns and packaging are more likely to keep shoppers coming back after payment.
Gen Z to drive bigger share of UK Black Friday spend
Younger shoppers are expected to account for a larger slice of UK Black Friday gift spending, with 73% of Gen Z planning purchases.
Loyalty schemes become key retail draw, study finds
A new survey suggests shoppers are increasingly willing to trade personal data for discounts, pushing loyalty programmes to the centre of retail strategy.
CDS Superstores extends THG Fulfil deal for brands
Online growth at The Range, wilko and Homebase will be backed by automated warehousing as CDS Superstores extends its THG Fulfil partnership.
Analyst Insights
Research and market analysis connected to eCommerce
Cloudinary named Gartner Leader in digital asset management
Syndigo named leader in Gartner's first PIM quadrant
Fastly named Leader in IDC MarketScape WAAP assessment
Avalara launches Aviator AI hub for tax compliance
Shufti wins Gartner honour for global identity coverage
Expert Columns
The future of frontend starts with the design system
Holiday Promo Abuse: How Fake Sign-Ups Drain Your Sales Budget
Why online retailers get declined in November: stock finance before peak season
What it takes to make warehouse automation work
AI in Retail is Only as Good as its Data Foundation
Ecommerce needs to realise the role of inclusive finance as it adjusts to a new credit challenge
How to maximise AI performance during the golden quarter
The next eCommerce interface may not be a screen
The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully
Fighting fraud at scale: Why entitlement servers are becoming central to telecoms security
Interviews
Interviews and video coverage from the network
Recent eCommerce News
Holiday Reply Desk helps retailers handle Black Friday
It offers retailers a low-cost offline workflow for handling Black Friday support spikes without linking into live payment or order systems.
Cloudinary to integrate media tools with Amazon CloudFront
The tie-up could cut setup time for teams serving images and video through CloudFront, while reducing custom code and extra media tools.
agentic AI seen as biggest customer engagement shift
Technical staff at Infobip Shift 2026 said autonomous AI agents are reshaping service journeys and making reskilling more valuable than new coding languages.
OpenAI launches ChatGPT Business Hub for companies
Eligible businesses can now claim profiles and track engagement in ChatGPT, as OpenAI pushes the assistant deeper into commercial discovery.
Ecommpay & Getnet add direct Bizum access in Spain
Merchants selling into Spain will be able to offer Bizum through a single integration, as Ecommpay expands its Southern Europe reach.
Pattern helps Oroton boost apparel reach across channels
The shift is intended to help the fashion label turn online discovery into store visits as it pushes beyond handbags into ready-to-wear clothing.
Singapore merchants see gaming demand surge on PayPal
Cross-border demand for Singapore sellers is broadening as gaming becomes a top draw, with PayPal handling more than 11 million buyers a year.
Birbank adds cinema ticket booking for Azerbaijan users
The move gives more than 5 million users a single in-app route to book films and seats, broadening Birbank beyond payments before year-end launch.
Orange deploys AI agents for billing support queries
Customers in several countries can now get billing and account answers from Orange's AI agents, which are restricted to internal records and costs.
Fast Simon launches AI model for Shopify discovery
The new system is meant to help Shopify brands lift conversions and basket sizes by automating product ranking around shopper behaviour and stock levels.
Birbank Private named Azerbaijan's top private bank
Rapid asset growth and a 71.8% jump in clients helped the wealth arm become the first Azerbaijani bank to win the award.
team.blue refinances €1.1 billion loan, extends maturity
The deal gives the digital services group a longer debt runway, with about 90% of its term debt now maturing in 2032.
Amazon launches seller wallet GBP for UK merchants
Eligible merchants can now hold UK sales proceeds in pounds and send fast, free domestic transfers through Seller Central.
AliExpress extends UK shopping festival to 3 December
The longer campaign is designed to win cautious British shoppers as retailers battle for year-end spending amid pressure on household budgets.
UK health users quit products when benefits are unclear
More than half of digitally active UK health shoppers have quit products because they saw no tangible results, research from Pomegranate found.
Blue Yonder launches AI-native order management tool
Retailers and distributors are being offered tighter control over inventory, cancellations and fulfilment costs as Blue Yonder adds AI agents to order management.
Chargeflow data flags Black Friday non-delivery surge
Non-delivery claims overtook card fraud on Black Friday weekend, with chargebacks filed weeks later and peak disputes hitting in January.
Yuno adds Ecommpay to widen payment reach across regions
Merchants in Europe and Asia-Pacific can now offer more local checkout options through one integration, reducing abandoned transactions at payment stage.
UK shoppers nearly match card use with bank payments
Security and privacy are driving UK shoppers towards bank-based checkout, with 40% now using it often or regularly versus 41% for cards.
ThinkingToo launches agency to boost European AI mentions
As users increasingly rely on AI chatbots for answers, European firms risk being overlooked in local markets while American sources dominate citations.
Job Moves
Appcharge appoints Ronen Morecki as Chief Operating Officer
Akeneo names three leaders to drive AI commerce push
TMX Transform appoints Frances Farren as UK director
Rithum appoints Kim Miller as Chief Marketing Officer
Komerz appoints Shahid Sadiq as Group Finance Chief
3PL appoints Ryan Walker as Head of Customer Experience
Billy Grace taps ex-Google sales head for UK launch
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Dig appoints Ideal World Co-founder Paul Wright to board
