The Ultimate Guide to eCommerce
A curated UK edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for eCommerce.
What to know about eCommerce
eCommerce represents the dynamic world of buying and selling goods and services online. It is rapidly evolving with major advances in technology, logistics, payment systems, and customer experience strategies shaping the way businesses operate and consumers shop.
This tag covers a broad range of stories including security certifications for apps, the rise of marketplaces as sales channels, innovations in warehouse and inventory management, AI-driven tools for personalization and fraud prevention, expansions by fintech and shipping companies, as well as insights into consumer behaviors and trends.
Readers exploring our eCommerce tag will discover the latest developments influencing retailers, brands, and technology providers around the globe. Whether you are a business owner, marketer, or someone passionate about the future of retail, these stories offer valuable knowledge about leveraging technology, overcoming challenges like fraud and delivery expectations, and succeeding in a competitive digital marketplace.
UK eCommerce News
Regional stories with direct local relevance
UK online retail sales fall in April after March lift
Cautious shoppers and weaker demand hit retailers, with online spending dropping 2.3% in April after March's rebound.
TrueLayer acquires In3 to add credit to Pay by Bank
European merchants will gain a bank-based alternative to card lending as TrueLayer folds Dutch fintech In3 into its checkout network.
Optimizely & Deloitte Digital back AI marketing push
Many marketers are struggling to turn AI budgets into measurable growth, prompting a joint offer on workflow, design and operating model change.
Disabled shoppers face widespread barriers, study finds
Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.
Young adults hit hardest by mobile app barriers in UK
Mobile barriers are costing UK businesses customers, with 81% of 18- to 24-year-olds reporting problems on smartphones.
Osprey London boosts checkout with Ingrid delivery platform
The retailer shifted 90% of UK deliveries to cheaper services after adding carrier choice and more flexible checkout options for shoppers.
Analyst Insights
Research and market analysis connected to eCommerce
Consumers trust marketplaces more than brands online
Eebz launches AI models with GBP £10 million boost
Carwow names Chief Technology Officer & adds Sheth
Constructor posts surge on AI retail search momentum
SEON unveils global partner initiative for AI fraud fight
Featured News
Google sees retail success with agentic commerce push
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Elastic says AI search & context now decide customer loyalty
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
Expert Columns
Why you need to treat your fulfilment strategy like a marketing campaign
From data overload to profit: Making insights actionable
The 70% problem: Why checkout is still where eCommerce goes to die
KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore
The UK's subscription economy crackdown and what this means for tech businesses
Retailers urged to clean address data for faster deliveries
5 eCommerce trends set to define 2026
Why email automation fails without clean and verified data
Brands are losing the Buy Box and up to 80% of marketplace sales with it
5 mobile-first strategies to ensure contact data quality
Interviews
Interviews and video coverage from the networkRecent eCommerce News
Dojo warns of AI fake receipts fuelling refund fraud
Refund teams face a growing fraud risk as AI-made receipts become harder to spot and more widely used in disputes.
DataDome launches waiting room to block bot traffic
The new system aims to stop automated agents from edging out genuine shoppers during peak ticketing and retail sales, amid UK regulatory scrutiny.
Provenance appoints AI advisory board for retail shift
Retailers risk being overlooked by AI shoppers unless product data is verified and structured for machine-led search and recommendations.
Chargebacks911 & acceptcards partner on UK disputes
UK merchants facing rising friendly fraud will gain access to tools aimed at cutting disputes and recovering revenue through the new tie-up.
British shoppers plan to spend more on Father's Day
Household budgets are still tight, but buyers expect Father's Day presents to cost nearly GBP £15 more than Mother's Day gifts this year.
Ecommpay adds Recite Me toolbar to boost accessibility
Visitors with disabilities or language barriers can now use text-to-speech and translation tools on Ecommpay's site after its latest accessibility upgrade.
LeMieux expands Scurri partnership to boost deliveries
Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.
UK consumers screen calls amid contact centre trust gap
Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.
emerchantpay adds Visa Instalments for UK merchants
UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.
Eebz launches AI models with GBP £10 million boost
The £10 million funding is meant to help brands cut eCommerce data errors, speed up insights and track SKU-level changes in real time.
THG Studios backs Cowshed's gloriously untamed reset
The British wellness brand's relaunch leans on fragrance, heritage and eCommerce imagery as it seeks to stand out in a crowded market.
Ann Summers overhauls data layer in PMC turnaround
The retailer says its three-month overhaul will cut integration costs and help it scale marketplaces and AI plans as legacy systems weigh on growth.
UK shoppers wary of AI product images, survey finds
Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.
Amazon June Prime Day set for record USD $27.6 billion
A June timing shift and stronger competition in Britain may temper gains, even as the event is tipped to deliver USD $27.6 billion in US sales.
NatWest teams with Endava to modernise Tyl payments
The overhaul aims to help small businesses get faster product updates and more joined-up payment tools as banks face tougher fintech competition.
Billy Grace taps ex-Google sales head for UK launch
Britain's mid-sized agencies and eCommerce brands are being targeted as Billy Grace enters the market amid tougher ad measurement and privacy rules.
Gen Z serial returners rise as retailers tighten rules
Retailers are losing their grip on returns as more young shoppers shrug off fees and suspensions, a survey shows.
From data overload to profit: Making insights actionable
Poor-quality customer records are skewing AI and costing retailers money, despite many firms still not trusting the data behind decisions.
UK shoppers prefer humans to AI for complex retail issues
Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.
Beer52 extends Europa warehousing deal as Coffee52 launches
The subscription drinks group is broadening into coffee while relying on Europa Warehouse to handle sharp demand spikes across its clubs.
Job Moves
Billy Grace taps ex-Google sales head for UK launch
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Dig appoints Ideal World Co-founder Paul Wright to board
Paxon appoints Anthony Heath as Business Development Manager
CEEK appoints Caroline Mercurio as Chief Operating Officer
PushON appoints Emma Gunn & Emily Harris amid growth
CEEK posts 50 percent growth & hires Grace Flusfeder
THG Studios reshapes Senior Creative Team with key hires
Rachelle Alexis Lim named CEO of MultiSafepay to drive SME growth
