The Ultimate Guide to eCommerce
A curated UK edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for eCommerce.
What to know about eCommerce
eCommerce represents the dynamic world of buying and selling goods and services online. It is rapidly evolving with major advances in technology, logistics, payment systems, and customer experience strategies shaping the way businesses operate and consumers shop.
This tag covers a broad range of stories including security certifications for apps, the rise of marketplaces as sales channels, innovations in warehouse and inventory management, AI-driven tools for personalization and fraud prevention, expansions by fintech and shipping companies, as well as insights into consumer behaviors and trends.
Readers exploring our eCommerce tag will discover the latest developments influencing retailers, brands, and technology providers around the globe. Whether you are a business owner, marketer, or someone passionate about the future of retail, these stories offer valuable knowledge about leveraging technology, overcoming challenges like fraud and delivery expectations, and succeeding in a competitive digital marketplace.
UK eCommerce News
Regional stories with direct local relevance
Beer52 extends Europa warehousing deal as Coffee52 launches
Beer52 renews Europa warehousing pact and expands into coffee with Coffee52, as the subscription drinks firm scales seasonal fulfilment needs.
UK consumers claim GBP £3.5bn in friendly fraud refunds
UK banks and retailers face mounting losses as 6.5 million consumers secure GBP £3.5 billion in refunds through friendly fraud, survey finds.
The UK's subscription economy crackdown and what this means for tech businesses
UK subscription businesses face pro-rata refund systems, stricter cancellation rules and a Spring 2027 deadline under new consumer protection reforms.
KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore
AI agents are testing payment systems built for humans, prompting merchants, Visa and Google to rethink identity, authority and liability.
Udora raises GBP £7.5m to expand UK gifting platform
Udora secures GBP £7.5m to deepen UK expansion, as the rebranded gifting marketplace targets more local sellers and wider product lines.
Shoppers want AI to tailor delivery fees at checkout
Shoppers want AI to adjust delivery fees in real time as retailers face pressure to balance costs, conversion and fulfilment choices at checkout.
Analyst Insights
Research and market analysis connected to eCommerce
Carwow names Chief Technology Officer & adds Sheth
Constructor posts surge on AI retail search momentum
SEON unveils global partner initiative for AI fraud fight
Constructor earns sole Customers' Choice in Gartner report
Shoppers return to stores for complex tech across Europe
Featured News
Google sees retail success with agentic commerce push
Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.
Elastic says AI search & context now decide customer loyalty
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
Expert Columns
The 70% problem: Why checkout is still where eCommerce goes to die
The UK's subscription economy crackdown and what this means for tech businesses
KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore
Retailers urged to clean address data for faster deliveries
5 eCommerce trends set to define 2026
Why email automation fails without clean and verified data
Brands are losing the Buy Box and up to 80% of marketplace sales with it
5 mobile-first strategies to ensure contact data quality
Adapting to change: How SEO specialists can leverage Google's generative AI update
From complexity to clarity: Why eCommerce needs clean customer data
Interviews
Interviews and video coverage from the networkRecent eCommerce News
UK online retail spending rises 10.5% in March
UK online retail spending jumps 10.5% in March as Parcelhero says eCommerce stayed strong despite fuel-led boost and Iran conflict fears.
UK firms still rely on manual payment reconciliation
Mangopay says 85% of high-volume UK firms still use manual or mostly manual reconciliation, despite heavy investment in automation and AI.
Liverpool FC expands SAS partnership for fan marketing
Liverpool deepens SAS partnership to use AI and analytics for personalised supporter marketing across web, mobile and social channels.
Influencer marketing shifts from add-on to core strategy
UK marketers make influencer marketing core to PR and paid campaigns as brands chase sales, traffic and trust over likes and reach.
Loop launches AI suite to cut retailer returns costs
Loop launches AI-powered suite for retailers to reduce returns, spot fraud and automate order edits, backed by data from 200 million shoppers.
WNTD launches fashion app with GBP £3 million backing
WNTD unveils iOS fashion and beauty app mixing AI styling, virtual try-ons and social feedback after securing GBP £3 million in investment.
Parcelhero says High Street closures beat 2030 forecast
Parcelhero says UK High Street closures have already passed its 2030 forecast, with 122,682 shops shut since 2016 as online shopping reshapes retail.
Ultra-fast delivery promises linked to more UK delays
Locus data shows ultra-fast delivery promises are driving UK delays higher, while most shoppers say they would prefer dependable two-to-four-day windows.
Huboo acquires Sorted to create joined-up logistics platform
Huboo snaps up Sorted in a deal set to link fulfilment, shipping and returns on one platform for retailers across the UK and Europe.
Clarks launches curated marketplace with Marketplacer
Clarks adds a curated marketplace for third-party sellers as it looks to broaden its online range while keeping tight control of brand experience.
Retailers urged to clean address data for faster deliveries
Retailers can cut misdelivery costs and fuel waste by cleaning customer address data, using verification, autocomplete and geocoding tools.
payabl. launches Visa Click to Pay for European merchants
payabl. adds Visa Click to Pay across Europe, aiming to cut checkout friction, lift authorisations and reduce fraud for merchants.
Zippd rebrand targets faster logistics network growth
DeliveryApp becomes Zippd as UK logistics firm touts faster fulfilment and a network-led model that can cut marketplace lead times by up to 40%.
Quickfire Digital named Shopify Platinum partner in Norwich
Norwich agency Quickfire Digital lands Shopify's top partner tier, joining a small UK elite and gaining closer access to platform support.
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Webtrends Optimize taps Samantha Bessant to lead customer success as British software firm scales client operations after record growth.
Frasers AI assistant lifts online sales conversion by 25%
Frasers launches Ask Frasers AI shopping assistant as early results show up to 25% higher online conversion, in a push to sharpen digital sales.
Dig appoints Ideal World Co-founder Paul Wright to board
Dig adds Ideal World Co-founder Paul Wright to its board as the savings platform pushes into consumer tech and digital shopping.
TCS renews technology partnership with Marks & Spencer
TCS extends long-running Marks & Spencer deal as retailer seeks to modernise core systems and widen its use of artificial intelligence.
Taboola says DeeperDive nears 7 million monthly users
Taboola's AI question-and-answer tool expands beyond the UK as publisher adoption grows, with the firm touting higher engagement and ad returns.
UK firms back bank-led recurring payments over cards
UK businesses back bank-led recurring payments as GoCardless says cards and admin costs are draining revenue and delaying collections.
Job Moves
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Dig appoints Ideal World Co-founder Paul Wright to board
Paxon appoints Anthony Heath as Business Development Manager
CEEK appoints Caroline Mercurio as Chief Operating Officer
PushON appoints Emma Gunn & Emily Harris amid growth
CEEK posts 50 percent growth & hires Grace Flusfeder
THG Studios reshapes Senior Creative Team with key hires
Rachelle Alexis Lim named CEO of MultiSafepay to drive SME growth
SALESmanago appoints Phil Draper as CEO to drive global AI growth
